Experienced Media Systems Administrator – Advanced Audio-Visual Technology Support and Administration

Introduction to Walt Disney Animation Studios

Walt Disney Animation Studios is a leader in the entertainment industry, combining stunning creativity and storytelling with cutting-edge technology to bring beloved characters and projects to life on the big screen for audiences worldwide. As a studio driven by innovation and imagination, we are seeking a highly skilled and experienced Media Systems Administrator to join our team of dynamic technologists.

Job Overview

The Media Systems Administrator will provide technical support and services related to media and audio-visual (AV) systems, ensuring seamless operations and enabling our studio employees to deliver their best work. This role will collaborate with colleagues, artists, and technologists to offer strategic support, fostering an efficient and effective work experience for all studio employees, whether on-site or remote.

Key Responsibilities

• Provide support for all media and AV systems in the studio, including conference rooms, "Dailies"/digital review rooms, AV trucks, and other related equipment
• Aid in the design of media and AV systems and spaces, ensuring optimal functionality and user experience
• Partner closely with Media teams at the Burbank and Vancouver studio locations to maintain a consistent artist experience across studio sites
• Assist other support staff by providing Help Desk/Service Center style support as needed, monitoring inbound technical support requests, calls, and tickets for all studio employees
• Handle support issues from start to resolution, ensuring timely and effective problem-solving
• Collaborate with other technology groups on an as-needed basis to ensure seamless integration and support
• Install and configure desktop hardware, including workstations, displays, tablets, and related peripherals
• Install and support a wide range of software, both internally developed and third-party
• Support various hardware and operating system build processes, including Mac, Linux, iOS, and Windows, as well as related software and accessories
• Provide basic support for some server and network equipment on an as-needed basis
• Work with studio leadership to continually improve technical support systems and processes
• Help define how end-user support should be organized, delivered, standardized, and communicated
• Create detailed documentation of processes and procedures
• Maintain a flexible schedule, including possible evening or weekend work

Essential Qualifications

• Minimum 2 years of experience with media and AV technology, related technical/client support, ideally in a production setting
• Solid experience with AV technology and trends, including familiarity with professional projectors, sound/video switching hardware, mixers, speakers, large displays, and other related equipment
• Proficiency with common video conferencing platforms, such as Zoom, Google Meet, and MS Teams, as well as hardware platforms like Cisco and Poly
• Working knowledge of Mac OS, iOS, and Windows operating systems, with experience with Linux desktop
• Familiarity with remote desktop technologies, such as HP Anywhere (Teradici) and HP Remote Graphics Software (RGS)
• Experience with ticket tracking, technical support tools, documentation platforms, and diagnostic systems
• Proficiency with productivity applications like OpenOffice, Microsoft Office, and Google Workspace
• Ability to diagnose, repair, or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.)
• Strong analytical problem-solving skills
• Excellent interpersonal skills and a strong customer service orientation
• Highly self-motivated, with the ability to manage and prioritize multiple simultaneous and competing challenges
• Ability to lift heavy equipment, install, configure, and maintain desktop/PCs and mobile devices

Preferred Qualifications

• Experience designing and building complex AV systems, wire management, and other related technologies
• Experience programming control systems, such as Q-Sys, Crestron, or AMX
• Experience with professional secure streaming platforms like Sohonet or Evercast
• Solid knowledge of computer hardware and components, with A+ or equivalent systems administration certification
• Practical experience with Linux administration
• Strong Mac/Windows system administration skills
• Experience with and enthusiasm for scripting/coding
• Experience with CG Animation, VFX, or video game production environments and common pipelines

Education and Compensation

A BS or BA degree in Information Technology, Computer Science, Broadcast Arts, or a related technical field, or equivalent professional experience, is required. The hiring range for this position in California is $85,300 - $114,400 per year, based on a 40-hour workweek. The actual salary offered will consider internal equity and may vary depending on the candidate's geographic location, work-related experience, skills, and education, among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Walt Disney Animation Studios and The Walt Disney Company

Walt Disney Animation Studios is a producer-driven animation studio responsible for creating some of the most beloved films ever made. The studio continues to build on its rich legacy of innovation and creativity, from the first fully animated feature film, 1937's Snow White and the Seven Dwarfs, to our 62nd animated feature, Wish, releasing November 2023. The Walt Disney Company, along with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products.

Career Growth Opportunities and Learning Benefits

At Walt Disney Animation Studios, we offer a dynamic and supportive work environment that fosters growth, learning, and creativity. As a Media Systems Administrator, you will have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and contribute to the creation of innovative and engaging entertainment experiences. Our studio is committed to providing ongoing training and development opportunities, ensuring that our employees have the skills and knowledge needed to succeed in their roles and advance in their careers.

Work Environment and Company Culture

Walt Disney Animation Studios is an equal opportunity employer, and we welcome applications from diverse candidates. Our studio is committed to creating a business culture where ideas and decisions from all individuals help us grow, innovate, create the best stories, and be relevant in a rapidly changing world. We offer a collaborative and inclusive work environment, with a strong focus on teamwork, creativity, and innovation.

Conclusion

If you are a motivated and experienced technical professional with a passion for media and AV technology, we encourage you to apply for this exciting opportunity. As a Media Systems Administrator at Walt Disney Animation Studios, you will play a critical role in supporting our studio's technical operations and contributing to the creation of beloved entertainment experiences. Join our team of dynamic technologists and be a part of a legacy of innovation and creativity that has been delighting audiences for generations.

Apply now and take the first step towards an exciting and rewarding career with Walt Disney Animation Studios!