Customer Service Representative I - Financial Services Industry - Hybrid Work Arrangement with Opportunities for Growth and Development

Join the Team at First Citizens Bank and Start Your Journey in Financial Services

Are you passionate about delivering exceptional customer experiences and resolving issues with integrity? Do you value stability and growth opportunities in a dynamic industry? Look no further than First Citizens Bank, a leading financial institution dedicated to providing top-notch services to its customers. We are currently seeking highly motivated and customer-focused individuals to join our inbound Customer Engagement Center as Customer Service Representatives. This is a fantastic opportunity to launch or advance your career in the Financial Services Industry, with options for hybrid work arrangements and professional growth.

About First Citizens Bank

First Citizens Bank is a reputable financial institution with a rich history of serving customers with integrity and expertise. Our commitment to excellence has earned us a strong reputation in the industry, and we are dedicated to providing exceptional services to our customers. Our Customer Engagement Center is the hub of our customer service operations, and we are looking for talented individuals to join our team and help us deliver world-class experiences to our customers.

What We Offer

As a Customer Service Representative at First Citizens Bank, you will enjoy a range of benefits and opportunities, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Hybrid work arrangement options, including work-from-home possibilities
• Comprehensive training program, including remote and onsite training
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our inbound Customer Engagement Center. As a Customer Service Representative, you will serve as the initial point of contact for banking inquiries and concerns, providing support to existing and prospective clients via inbound telephone calls and live chat. You will resolve concerns on retail, commercial, and online banking, as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. If you have a passion for delivering exceptional customer experiences and resolving issues with integrity, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative at First Citizens Bank, your key responsibilities will include:

• Serving as an initial point of contact on banking inquiries and concerns, providing support to existing and prospective clients via inbound telephone calls and live chat
• Resolving concerns on retail, commercial, and online banking, as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions
• Identifying cross-sell opportunities and making referrals as appropriate
• Providing accurate and confidential client service through bankcard, business online banking, or general servicing knowledge
• Working in a fast-paced environment, multi-tasking and prioritizing tasks to meet customer needs

Requirements and Qualifications

To be successful as a Customer Service Representative at First Citizens Bank, you will need to meet the following requirements and qualifications:

Basic Qualifications

• High school diploma or GED required
• 1 year of call center or customer service experience required

Essential Skills and Competencies

• Strong verbal and written communication skills
• Working knowledge of PC-based software
• Ability to work in multiple software applications at one time
• Strong keyboard skills
• Ability to multi-task in a fast-paced environment
• Ability to display professionalism while interacting with others

Preferred Qualifications

• Call center experience
• Bachelor's degree
• Financial Services experience
• Bilingual (Spanish) skills

Work Environment and Culture

At First Citizens Bank, we pride ourselves on our collaborative and dynamic work environment. Our Customer Engagement Center is a hub of activity, with a team of dedicated professionals working together to deliver exceptional customer experiences. We offer a range of benefits and perks, including:

• Flexible work arrangements, including hybrid and work-from-home options
• Comprehensive training program, including remote and onsite training
• Recognition and rewards for outstanding performance
• Opportunities for career growth and professional development

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision coverage
• Retirement savings plan
• Paid time off

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding career in the Financial Services Industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Background Checks and Screening

Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting, background checks (criminal, education, and verification of previous employment), and drug tests prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law, including Section 19 of the Federal Deposit Insurance Act.

Hours of Operation

Our Customer Engagement Center operates on the following schedule:

• Monday - Friday: 8am - 9pm
• Saturday & Sunday: 8am - 8pm

Various schedules are available, and we will work with you to find a schedule that meets your needs.

Conclusion

We are excited to offer this opportunity to join our team as a Customer Service Representative and start your journey in the Financial Services Industry. If you are passionate about delivering exceptional customer experiences and resolving issues with integrity, we encourage you to apply for this exciting opportunity. With our competitive compensation and benefits package, opportunities for career growth and professional development, and collaborative and dynamic work environment, we are confident that you will thrive in this role.