Remote Customer Service Representative - Medicare Insurance Industry - Full-Time W-2 Employee with Competitive Salary and Comprehensive Benefits

Join Our Team: National United Medicare Advisors

At National United Medicare Advisors (NUMA), we're dedicated to providing exceptional Medicare insurance solutions to individuals aged 65 and above. As a fast-paced, growing agency based in Columbus, Ohio, we've successfully adapted to a remote work environment since the onset of COVID-19 in 2020. We're now seeking a highly skilled and experienced Remote Customer Service Representative to join our team!

About Our Company Culture

NUMA is built on a foundation of professionalism, respect, and camaraderie. Our team is comprised of dedicated individuals who share a passion for delivering outstanding customer experiences. As a remote team member, you'll be part of a dynamic and supportive community that values collaboration, accountability, and growth.

Job Summary

As our ideal candidate, you'll possess a friendly, outgoing, and confident personality that shines through in every phone interaction. As the creator of first impressions, you'll play a vital role in ensuring that new clients have a positive experience with our company. If you're a motivated and organized individual with excellent verbal communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Answer phone calls and respond to client inquiries in a friendly, professional, and timely manner
• Provide exceptional customer service, addressing client concerns and resolving issues efficiently
• Enter data into multiple online systems, maintaining accurate and up-to-date records
• Multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Collaborate with team members through video conferencing, ensuring seamless communication and a sense of belonging
• Develop and maintain a deep understanding of our products and services, staying up-to-date on industry developments and trends

Essential Qualifications:

• Minimum of 5 years of experience in a fast-paced office environment
• Minimum of 5 years of experience with one company in your work history
• Excellent verbal communication and interpersonal skills
• Positive attitude, confidence, and a friendly demeanor
• Good technical skills, with the ability to navigate PC or MAC and web applications
• Patience and understanding when working with clients aged 65+
• Ability to thrive in a fast-paced environment, staying organized and focused

Preferred Qualifications:

• Experience working in a fast-paced doctor's office or small insurance company
• Familiarity with Medicare insurance products and services

Work Environment and Requirements:

• Quiet, distraction-free home office with a PC or MAC and high-speed internet
• Availability to work from 8:30 am to 5 pm EST, Monday through Friday (40 hours/week)
• Ability to participate in video conferencing and online collaboration tools

What We Offer:

• Competitive salary of $40,000 per year
• On-the-job training and professional development assistance
• Paid time off (PTO) benefits:
  • Earn 2 hours of PTO per pay period, starting immediately
  • Accrue up to 160 hours of PTO per year, depending on tenure
• Full-time W-2 employee status with taxes withheld from your paycheck

Career Growth Opportunities:

At NUMA, we're committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you'll have opportunities to:

• Take on additional responsibilities and contribute to the success of our team
• Develop new skills and expertise through ongoing training and professional development
• Advance in your career, exploring new roles and opportunities within our organization

Why Join Our Team?

By joining NUMA, you'll become part of a dynamic and supportive team that's dedicated to making a positive impact in the lives of Medicare beneficiaries. Our company culture values:

• Exceptional customer service
• Collaboration and teamwork
• Professional growth and development
• Work-life balance and flexibility

How to Apply:

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this chance to join our team and start building a rewarding career in the Medicare insurance industry! Apply today and take the first step towards a fulfilling and challenging role. Apply for this job