**Experienced Remote Part-Time Flexible Customer Care Representative - Lifelong Learning Industry**

Join the Team at Wondrium: Pioneers in Lifelong Learning

Wondrium is a leading media company revolutionizing the way people learn and explore new interests. As a pioneer in the lifelong-learning market, we produce The Great Courses, a series of comprehensive and engaging, university-level, video and audio courses taught by the world's greatest professors. With a catalog of over 700 courses comprising over 8,900 hours of content, we're committed to providing exceptional learning experiences to our customers.

About Our Company Culture

At Wondrium, we value innovation, customer satisfaction, and teamwork. Our company culture is built on a foundation of respect, integrity, and a passion for learning. We believe in fostering a collaborative and supportive work environment that encourages growth, creativity, and success. As a remote team member, you'll be part of a dynamic and highly supportive team that's dedicated to delivering exceptional customer experiences.

Job Summary

We're seeking an experienced and customer-focused Remote Part-Time Flexible Customer Care Representative to join our team. As a Customer Care Representative, you'll provide inbound phone-based customer service, manage relationships with customers, and generate additional sales through up-selling and cross-selling. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service and sales, we encourage you to apply.

Key Responsibilities:

• Provide inbound phone-based customer service to customers, responding to their inquiries, and resolving their concerns in a timely and professional manner.
• Manage relationships with customers, generating additional sales by up-selling and cross-selling our products and services.
• Resolve complaints, answer general questions, process orders, and complete various administrative projects needed in the operation of the Call Center.
• Communicate with customers regarding all aspects of purchasing, owning, and returning our products, ensuring that they have a seamless and satisfying experience.
• Simultaneously manage multiple computer applications/technology tools and efficiently navigate Windows (MS Office) programs like Outlook and Excel.
• Achieve detailed knowledge and become a Subject Matter Expert (SME) on our products and policies to provide expert service to our highly valued customers.
• Adapt to frequent changes in policy, product offerings, and Call Center operations, demonstrating flexibility and a positive attitude.

Requirements and Qualifications:

Education and Experience:

• Associate's degree or higher.
• Two (2) years of in-bound, phone-based customer service and sales experience; strongly preferred.

Skills and Competencies:

• Tech-savvy; able to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job.
• Excellent verbal and written communication skills to interact with customers and accurately record information.
• Proven customer service skills to provide top-notch, outstanding customer service to our customers.
• Ability to work independently as well as part of a larger and highly supportive team.
• Ability to sit at computer and work on the phone for extended periods of time.

Remote Work Requirements:

• Secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support.
• Reliable high-speed internet ISP connections must consistently provide minimum upload/download speeds of 10 megabits per second.
• Schedule flexibility to work the required hours.

Schedule Details:

• Must be available to work hours between 9:00 AM - 10:00 PM, Monday - Friday (float shift).
• Work on one weekend day is required. Weekend hours will be between 9:00 AM-5:00 PM (float shift).
• Black Friday is a mandatory workday.
• Hours will vary between 8-40 per week depending on call volume. Average hours will be 16-20 per week.

What We Offer:

Training and Development:

We provide an in-depth, fully paid 2 and a half week training to all selected candidates. The schedule for this is 10 AM to 7 PM, Monday to Friday.

Compensation and Benefits:

We offer a competitive compensation package and benefits that include:

• Opportunities for career growth and professional development.
• Flexible scheduling and remote work arrangements.
• Comprehensive training and support.
• Recognition and rewards for outstanding performance.

Why Join Our Team?

At Wondrium, we're committed to providing exceptional learning experiences to our customers. As a Customer Care Representative, you'll play a critical role in delivering exceptional customer service and ensuring that our customers have a seamless and satisfying experience. If you're passionate about customer service, sales, and lifelong learning, we encourage you to apply.

How to Apply:

If you're a motivated and customer-focused individual with a passion for lifelong learning, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Diversity and Inclusion:

Wondrium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.