Customer Service Professional - Remote Insurance Operations Specialist for Servicemembers' Group Life Insurance (SGLI) Program

Join Prudential's Mission to Serve Those Who Serve

Prudential, a leading multinational financial services leader, is seeking a highly skilled and compassionate Customer Service Professional to join our Office of Servicemembers' Group Life Insurance (OSGLI) team. As a remote Insurance Operations Specialist, you will play a vital role in delivering exceptional service to active-duty service members, veterans, and their families. This is a unique opportunity to make a meaningful impact while working with a dedicated team and enjoying a flexible, remote work environment.

About Prudential and OSGLI

Prudential has been a trusted partner to the US military since 1965, administering the Servicemembers' Group Life Insurance (SGLI) program. Our OSGLI department is committed to providing top-notch service to those who serve and have served our country. With a strong reputation for excellence, Prudential has been ranked by G.I. Jobs Magazine as a "Top 100 Military Friendly Employer." We encourage veterans and those passionate about serving the military community to apply.

Job Summary

As a Customer Service Professional - Remote Insurance Operations Specialist, you will be responsible for handling customer inquiries, providing information on benefit coverage, and resolving issues for policyholders, spouses, parents, and beneficiaries. This is a fully remote role, with the flexibility to work from home, but requires availability to work within specific hours and be within 60 miles of one of our Prudential offices.

Key Responsibilities:

• Provide exceptional customer service to policyholders, spouses, parents, and beneficiaries, responding to inquiries and resolving issues in a timely and professional manner.
• Evaluate and answer customer inquiries, which may require deviation from standard procedures and screens.
• Utilize computerized systems for tracking, information gathering, and providing information, referrals, and routine transactions.
• Assess customer needs and suggest alternative products or services.
• Handle calls and transactions independently, escalating issues when necessary.
• Document and investigate customer complaints, ensuring prompt resolution.
• Promote products and services, responding verbally and/or in writing to customer inquiries.

Requirements and Qualifications

Essential Qualifications:

• 1-3 years of directly related customer service experience, with well-developed transaction processing skills.
• College degree or equivalent business/military experience preferred.
• Strong people skills, with the ability to think like the customer and deliver top-quality service.
• Proven record of dependability, punctuality, and reliable attendance.
• Ability to learn and retain technical information in a relatively short period.
• Receptivity to detailed performance feedback.
• Proficiency with keyboard and window-based applications, including the internet.
• Proven self-motivation skills, active listening skills, and excellent oral and written communication skills.
• Ability to excel in a team environment and work independently.
• Excellent organization and prioritization skills.

Preferred Qualifications:

• Military experience or background.
• Experience working in a remote or virtual environment.
• Familiarity with insurance products or services.

What We Offer

Competitive Compensation and Benefits:

• Market-competitive base salary, with a yearly bonus potential.
• Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences.
• Retirement plans: 401(k) plan with company match (up to 4%).
• Work/Life Resources to support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Career Growth and Learning Opportunities:

• Take charge of your career with 1:1 career advice, on-demand resources, and networking opportunities.
• Access to leadership and learning opportunities, with resources needed to take your career in any direction.
• Flexibility to work remotely and deliver on our purpose.

Work Environment and Culture

At Prudential, we value diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and collaboration. We offer a flexible, remote work environment that allows you to work from home and maintain a healthy work-life balance. Our team is committed to delivering exceptional service and making a positive impact in the lives of our customers.

How to Apply

If you are a motivated and customer-focused professional looking to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Salary Range: $39,400.00 - $58,500.00 per year, depending on experience and location.

Equal Opportunity Employer: Prudential is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.