Experienced Part-Time Remote Customer Care Representative – Lifelong Learning Media Company

About Wondrium

Welcome to Wondrium, a pioneering media company that has been revolutionizing the lifelong-learning market since 1990. As a leading provider of comprehensive and engaging university-level courses, we have established ourselves as a trusted partner for individuals seeking knowledge and personal growth. Our extensive catalog of over 700 courses, comprising over 8,900 hours of content, is delivered through various platforms, including digital streaming, DVD, and CD sales, as well as our subscription-based platform, The Great Courses Plus. With partnerships with renowned educational brands such as the Smithsonian, National Geographic, and Mayo Clinic, we have solidified our position as a leader in the industry.

Our mission is to empower individuals to explore their passions and interests, and to provide them with the tools and resources necessary to achieve their goals. We take pride in our commitment to delivering high-quality content, exceptional customer service, and a supportive community that fosters growth and learning. If you share our passion for lifelong learning and are dedicated to providing outstanding customer experiences, we invite you to join our team as a Part-Time Remote Customer Care Representative.

Job Summary

We are seeking an experienced and customer-focused Part-Time Remote Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional phone-based support to our customers, resolving complaints, and generating additional sales through up-selling and cross-selling. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide inbound phone-based customer service, resolving complaints, and addressing general questions and concerns.
• Manage relationships with customers, generating additional sales through up-selling and cross-selling.
• Process orders, and perform various administrative tasks required in the operation of the Call Center.
• Communicate with customers regarding all aspects of purchasing, owning, and returning our products.
• Simultaneously manage multiple computer applications/technology tools and efficiently navigate Windows (MS Office) programs like Outlook and Excel.
• Develop in-depth knowledge of our products and policies to provide expert service to our highly valued customers.
• Adapt to frequent changes in policy, product offerings, and Call Center operations.

Requirements

Education and Experience

• Associate's degree or higher.
• Two (2) years of in-bound, phone-based customer service and sales experience; strongly preferred.

Skills and Competencies

• Excellent verbal and written communication skills to interact with customers and accurately record information.
• Proven customer service skills to provide top-notch, outstanding customer service to our customers.
• Ability to work independently as well as part of a larger and highly supportive team.
• Ability to sit at a computer and work on the phone for extended periods of time.

Requirements for Remote Work

• Secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support.
• Reliable high-speed internet ISP connections must consistently provide minimum upload/download speeds of 10 megabits per second.
• Schedule flexibility to work the required hours.

Training and Development

We provide an in-depth, fully paid 2.5-week training program to all selected candidates. The training schedule is from 10:00 AM to 7:00 PM, Monday to Friday. During this program, you will receive comprehensive training on our products, policies, and procedures, as well as develop the skills and knowledge necessary to excel in your role.

Work Environment and Company Culture

As a remote Part-Time Customer Care Representative, you will have the flexibility to work from the comfort of your own home. Our company culture values work-life balance, flexibility, and employee well-being. We offer a supportive and collaborative work environment that fosters growth, learning, and innovation. Our team is dedicated to delivering exceptional customer experiences, and we are committed to providing the resources and support necessary to help you succeed in your role.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate, as well as opportunities for career growth and professional development. Our benefits package includes access to our comprehensive training program, opportunities for advancement, and a supportive work environment. We also offer a range of perks and benefits, including flexible scheduling, remote work options, and a comprehensive employee assistance program.

Career Growth Opportunities and Learning Benefits

We are committed to providing our employees with opportunities for career growth and professional development. As a Part-Time Remote Customer Care Representative, you will have the opportunity to develop your skills and knowledge in customer service, sales, and communication. We offer a range of training programs, workshops, and conferences to help you advance in your career and achieve your goals.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.