Experienced Full Stack Data Entry Specialist – Live Chat Support & Marketing Campaign Management for APAC Markets

About Netflix

At Netflix, we're revolutionizing the way people consume entertainment worldwide. As a global leader in streaming services, we're constantly pushing the boundaries of innovation, creativity, and customer satisfaction. Our Asia-Pacific (APAC) region is a key area of growth, and we're seeking talented individuals to join our team as Data Entry Specialists. If you're passionate about data management, live chat support, and marketing campaign management, this is an exciting opportunity to be a part of our dynamic team.

About the Role

We're looking for a highly skilled and motivated Data Entry Specialist to join our APAC marketing team. As a key member of our team, you'll play a crucial role in ensuring accurate and efficient data management while providing exceptional live chat support to our valued subscribers. You'll also be responsible for assisting in the development of marketing campaigns, analyzing data, and providing strategic insights to drive business growth in APAC markets.

Key Responsibilities

• Construct and preserve robust operating relationships with key marketing stakeholders in markets across APAC, UCAN, EMEA, and LATAM, as well as with cross-functional Marcomms partners in APAC markets.
• Be knowledgeable about APAC markets and represent regional priorities and POV in global boards.
• Work closely with content and x-functional marketing partners to evaluate the slate with applicable data inputs and identify title and campaign opportunities to impact in APAC and other local markets.
• Function the point of contact for key global content priorities, socializing titles and tasks with APAC markets, and identifying opportunities for the campaigns to travel and have business effects.
• In partnership with domestic territory leads in different regions, contribute to the strategic development of priority import campaigns, from upstream planning to rollout, ensuring that campaigns are best-in-class for success to drive impact in APAC markets.
• Work closely with marketing groups to define the campaign marketing strategies that resonate with global audiences outside of the home territory – eg. Through culturally relevant positioning, early quick and roadmap development, campaign deployment timelines, etc.
• Run as an APAC marketing campaign planning lead, ensuring guidance and alignment on campaign approach, creatively exceptional ideas, worldwide and local methods, and rollout throughout multiple markets.
• Provide APAC regional IQ insights to global teams in different areas. (Eg. Cultural behavior, traits, learnings, title tests).
• Lead select international and regional tasks as APAC marketing consultant, ie multi-title campaigns, tooling trends, and other business priorities.

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• A person who exemplifies the Netflix culture and values.
• A natural trouble-solver who can work through challenges and navigate with ease in ambiguity.
• A remarkable communicator, a creative partner, and a strategic thinker who can contribute to early decision-making on campaigns in partnership with content, MarComms, and other cross-functional and local partners.
• Selfless and collaborative, and willing to move beyond roles and titles to get great work done.
• A track record of successful cross-functional work and a person who can distill insights and data and lead deftly across the various components of campaign development.
• A collaborative spirit who possesses a strong creative and strategic sensibility and who can expertly build and maintain relationships, influence key stakeholders, and foster deep relationships across the business.
• Potential to thrive in a fast-paced and collaborative environment and demonstrate robust judgment and a solution-driven mindset. Multi-tasker, but with clear time control and prioritization capabilities.
• A deep interest in our global business and the potential to quickly build global IQ and expertise in regional and cultural nuances that inform our strategies and campaign development.
• Obsessed with television and movie content, with a little understanding of the entertainment landscape and business trends in APAC and the ability to deliver our content to audiences in APAC and around the world.
• Skilled in working in Asia and with other global markets.
• Fluent in English.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications would be beneficial:

• Previous sales or customer experience.
• Strong communication and interpersonal skills.
• Excellent customer service skills and friendly approachable behavior.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills and the ability to manage financial transactions.
• Attention to detail and attention to detail keeps the workplace clean and organized.
• Flexible working evenings, weekends, and holidays as needed.
• Knowledge of the products/services offered by the company is a plus.

What We Offer

As a Data Entry Specialist at Netflix, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a dynamic and collaborative work environment, with opportunities for growth and development. You'll also have access to a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible working arrangements to suit your needs.
• Access to the latest technology and tools to support your work.
• A dynamic and collaborative work environment with a talented team of professionals.
• Opportunities to work on high-profile projects and campaigns.
• Professional development opportunities to help you achieve your career goals.

How to Apply

If you're a motivated and talented individual who is passionate about data management, live chat support, and marketing campaign management, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!