Experienced Part-Time Customer Care Professional – American Express Global Client Services
About American Express
At American Express, we're not just a financial services company – we're a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional client experiences. With a rich history spanning over 170 years, we've built a reputation for excellence, innovation, and customer-centricity. Our team of over 60,000 associates worldwide is dedicated to helping individuals and organizations achieve their goals, whether it's through our payment cards, travel services, or financial solutions.Join Our Team
As a Part-Time Customer Care Professional with American Express, you'll be part of a dynamic team that's committed to delivering world-class client service. You'll have the opportunity to work with a diverse range of clients, from individuals to businesses, and help them navigate their financial needs. Our flexible work environment and Amex Flex program offer the perfect blend of work-life balance and career growth opportunities.Key Responsibilities
As a Part-Time Customer Care Professional, your key responsibilities will include:- Providing exceptional client service through inbound calls, emails, and chats, ensuring that every interaction is personalized, friendly, and professional.
- Understanding client needs and recommending suitable products or services that meet their financial goals and objectives.
- Developing and maintaining strong relationships with clients through regular communication, product knowledge, and excellent service.
- Collaborating with team members to achieve individual and team marketing goals, ensuring that every client interaction is a positive one.
- Staying up-to-date with product knowledge, promotions, and company policies to provide accurate information to clients.
- Handling client inquiries, concerns, and complaints in a professional and empathetic manner.
- Following all company safety policies, procedures, and protocols to ensure a safe and secure work environment.
Essential Qualifications
To be successful in this role, you'll need:- A Bachelor's degree in a related field (e.g., business, marketing, communications).
- At least 2 years of experience in a customer-facing role, preferably in sales or customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Basic math skills and the ability to manage financial transactions accurately.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays as needed.
Preferred Qualifications
While not required, the following qualifications are highly desirable:- A four-year degree in a related field (e.g., business, marketing, communications).
- Experience working in a fast-paced, team-oriented environment.
- Knowledge of the products and services offered by American Express.
- Fluency in multiple languages (e.g., Spanish, Mandarin, Arabic).
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:- Excellent communication and interpersonal skills.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Basic math skills and the ability to manage financial transactions accurately.
- Flexibility and adaptability, with the ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
As a Part-Time Customer Care Professional with American Express, you'll have access to a range of career growth opportunities and learning benefits, including:- Industry-leading training and development programs.
- Opportunities for advancement and career progression.
- Flexible work arrangements and Amex Flex program.
- Competitive compensation and benefits package.
- Access to exclusive employee discounts and perks.
Work Environment and Company Culture
At American Express, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on a foundation of excellence, innovation, and customer-centricity, with a focus on:- Delivering exceptional client experiences.
- Empowering associates to grow and develop their careers.
- Fostering a culture of innovation and creativity.
- Building strong relationships with clients and partners.
Compensation, Perks, and Benefits
As a Part-Time Customer Care Professional with American Express, you'll receive a competitive compensation package, including:- A base hourly rate of $20-$30, depending on experience and qualifications.
- Additional incentives and bonuses for meeting performance targets.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Access to exclusive employee discounts and perks.
- Flexible work arrangements and Amex Flex program.