Experienced Customer Service Representative – Delivering Exceptional Support in a Dynamic and Inclusive Environment

Introduction to Teleperformance

Imagine being part of a global, digital business services company that is dedicated to making people's lives simpler, faster, and safer. At Teleperformance, we deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Join Our Team and Grow with Us

As a Customer Service Representative at Teleperformance, you will become a key contributor in making a difference in people's lives. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals who share our values and are inspired to deliver only the best in all that they do.

Benefits of Working with Teleperformance

• Paid Training: We invest in your growth and development, providing you with the skills and knowledge you need to succeed in your role.
• Competitive Wages: We offer competitive wages that reflect your skills and experience.
• Full Benefits: We provide a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide paid time off to help you recharge and relax.
• Employee Wellness and Engagement Programs: We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Handling and carefully responding to all customer inquiries in a professional and courteous manner.
• Providing excellent customer service through active listening, ensuring that customer concerns are addressed and resolved promptly.
• Working with confidential customer information and treating it sensitively, maintaining the highest level of confidentiality and integrity.
• Aiming to resolve issues on the first call by being proactive, resourceful, and solution-focused.
• Appropriately communicating with customers, using clear and concise language to ensure that their needs are met.
• Calmly attempting to resolve and de-escalate any issues, using conflict resolution skills to turn negative experiences into positive ones.
• Escalating interactions when necessary and appropriate, ensuring that complex issues are addressed by the relevant teams.
• Tracking all call-related information for auditing and reporting purposes, maintaining accurate and up-to-date records.
• Providing feedback on call issues, helping to identify areas for improvement and optimize our customer service processes.
• Upselling if required, identifying opportunities to promote our products and services to customers.

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that they do. If you have:

• 6 months of customer service experience (preferred), you will have a solid foundation in customer service principles and practices.
• Ability to work remotely in a virtual team environment, you will be self-motivated, disciplined, and able to work independently with minimal supervision.
• High school graduate or GED, you will have a solid educational foundation and be able to apply your knowledge in a practical setting.
• Proven oral and written communication skills, you will be able to communicate effectively with customers, colleagues, and management.
• Logical problem-solving skills, you will be able to analyze problems, identify solutions, and implement effective remedies.
• Ability to navigate Windows operating systems, you will be comfortable using technology to perform your job duties.
• Organization and work prioritization skills, you will be able to manage your time effectively, prioritize tasks, and meet deadlines.

Work from Home Requirements

To work from home, you will need:

• Internet connection requirements: A minimum subscribed download rate of 12.0 Mbps, a minimum subscribed upload rate of 3.0 Mbps, and an ISP with no packet loss and ping under 50ms.
• Proof of internet speed: You will need to provide proof of your internet speed to ensure that you can perform your job duties effectively.
• Clean and quiet workspace: You will need a dedicated workspace that is clean, quiet, and free from distractions.

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to helping our employees grow and develop in their careers. We offer:

• Opportunities for advancement: We have a strong track record of promoting from within, and many of our leaders have started their careers as customer service representatives.
• Training and development programs: We offer a range of training programs to help you develop new skills and enhance your knowledge.
• Mentorship and coaching: We provide mentorship and coaching to help you achieve your career goals and overcome challenges.

Work Environment and Company Culture

At Teleperformance, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that:

• Our employees are our greatest asset: We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
• Diversity and inclusion are essential: We believe that a diverse and inclusive workplace is essential for driving innovation, creativity, and growth.
• Our employees should be proud to work for us: We are committed to creating a culture of pride and engagement, where our employees feel valued, inspired, and supported.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive wages: We offer wages that reflect your skills and experience.
• Full benefits: We provide a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid time off: We believe in work-life balance and provide paid time off to help you recharge and relax.
• Employee wellness and engagement programs: We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Teleperformance, you will have the chance to make a real difference in people's lives, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and grow with us. Apply now and take the first step towards an exciting and rewarding career with Teleperformance.