Experienced Social Media Customer Support Representative – Remote Work Opportunity with The Walt Disney Company

Welcome to The Walt Disney Company

The Walt Disney Company is a global entertainment leader that has been enchanting audiences of all ages for nearly a century. With a brand that is synonymous with joy, creativity, and innovation, we are committed to creating unparalleled experiences that inspire imagination and bring people together. From our iconic theme parks to our captivating storytelling, we are dedicated to making dreams come true and creating memories that last a lifetime.

Job Overview

We are seeking passionate and experienced individuals to join our team as Social Media Customer Support Representatives. As a key member of our customer support team, you will play a crucial role in ensuring that our customers receive exceptional support and assistance through various social media channels. This is a remote position, offering you the flexibility to work from the comfort of your own home and create a productive workspace that suits your needs.

Key Responsibilities

• Respond promptly and professionally to customer inquiries and concerns via social media platforms, providing accurate and helpful information to resolve issues efficiently.
• Provide accurate information about Disney products, services, and promotions, ensuring that customers have a clear understanding of our offerings and can make informed decisions.
• Address customer issues with empathy and understanding, resolving problems efficiently to ensure a positive customer experience and maintain a high level of customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring that customers receive timely and effective support.
• Monitor social media channels for trends and customer feedback, providing insights and recommendations to improve overall customer satisfaction and drive business growth.
• Maintain a thorough understanding of Disney products and services, staying up-to-date with the latest developments and updates to address customer queries effectively and provide exceptional support.

Requirements

To be successful in this role, you will need to have:

• Proven experience in customer support or a related role, with a strong track record of providing exceptional customer service and support.
• Excellent written and verbal communication skills in English, with the ability to communicate complex information clearly and concisely.
• Familiarity with social media platforms and their functionalities, with a strong understanding of how to leverage these channels to provide effective customer support.
• Ability to work independently and meet performance targets, with a strong focus on delivering results and achieving goals.
• Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and develop effective solutions.
• A passion for Disney and a deep understanding of our brand values, with a commitment to upholding our high standards of quality and excellence.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote or virtual team environment, with a strong ability to collaborate and communicate effectively with colleagues and stakeholders.
• Knowledge of customer relationship management (CRM) software and other customer support tools, with the ability to leverage these systems to provide effective support and drive business growth.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights to inform business decisions.
• Ability to work in a fast-paced environment, with a strong focus on delivering results and achieving goals in a timely and efficient manner.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Customer service skills: A strong focus on delivering exceptional customer service and support, with a commitment to upholding our high standards of quality and excellence.
• Technical skills: Familiarity with social media platforms and their functionalities, with a strong understanding of how to leverage these channels to provide effective customer support.
• Collaboration and teamwork: Ability to collaborate and communicate effectively with colleagues and stakeholders, with a strong focus on delivering results and achieving goals.

Career Growth Opportunities

At The Walt Disney Company, we are committed to helping our employees grow and develop their careers. As a Social Media Customer Support Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge.
• Opportunities to work on special projects and initiatives, with a focus on driving business growth and improving customer satisfaction.
• Regular feedback and coaching, with a strong focus on helping you achieve your goals and develop your career.
• Opportunities to advance your career, with a range of roles and opportunities available across the company.

Work Environment

This is a remote position, offering you the flexibility to work from the comfort of your own home and create a productive workspace that suits your needs. You will be part of a dynamic virtual team, connected by a shared commitment to delivering exceptional customer service and support. Our virtual team environment is designed to be collaborative and supportive, with a range of tools and resources available to help you stay connected and engaged.

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• A competitive salary and bonus structure, with opportunities to earn more based on your performance.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Access to exclusive Disney perks and discounts, including theme park tickets and merchandise.
• Opportunities to participate in employee recognition and reward programs, with a focus on recognizing and rewarding outstanding performance.

Conclusion

If you are a passionate and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Social Media Customer Support Representative with The Walt Disney Company, you will have the chance to work with a global entertainment leader, providing exceptional support and assistance to our customers and helping to drive business growth. Don't miss out on this opportunity to join our team and be a part of the magic. Apply today!