Experienced Customer Service Representative – Delivering Exceptional Client Experiences through Inbound and Outbound Interactions

Introduction to Concentrix+ Webhelp

Are you ready to reimagine your career with a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging? Concentrix+ Webhelp, a renowned leader in customer experience (CX) solutions, is seeking talented individuals to join our diverse team of over 400,000 game-changers worldwide. As a Customer Service Representative, you will be part of an organically diverse team from 40 countries, united as "One Concentrix," where every member contributes to and supports each other's success and well-being.

About the Role

As a Customer Service Representative at Concentrix, you will play a vital role in delivering exceptional customer experiences (CX) to our clients' customers. Your primary responsibilities will include providing inbound customer support, resolving technical issues, addressing billing concerns, and delivering expert customer experiences with a smile. If you are passionate about providing top-notch customer service and are looking for a career growth opportunity with a company that invests in its people, then this role is perfect for you.

Key Responsibilities:

• Provide inbound customer support via phone, email, or chat, ensuring prompt and effective resolution of customer inquiries and concerns.
• Resolve technical issues, addressing billing concerns, and delivering expert customer experiences with a smile.
• Utilize problem-solving skills to address customer complaints and concerns, escalating issues to senior team members or supervisors as needed.
• Collaborate with internal teams, such as sales, marketing, and product development, to ensure a seamless customer experience.
• Meet or exceed performance metrics, including customer satisfaction (CSAT) scores, first call resolution (FCR) rates, and average handling time (AHT).

Career Growth and Personal Development

At Concentrix, we believe in investing in our people and providing opportunities for career growth and personal development. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, including onboarding, product knowledge, and soft skills development.
• Free Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned.
• Opportunities for career advancement, with approximately 80% of our managers and leaders promoted from within.
• A supportive and inclusive work environment, with a focus on employee well-being and recognition.

Essential Qualifications:

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience preferred (or required).
• Strong PC knowledge and computer navigation skills.
• Ability to work various shifts as needed, including evenings, weekends, and holidays.
• Live within a 40-mile radius of our Valdosta site.

Preferred Qualifications:

• Previous experience in a call center or customer-facing environment.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and ability to multitask.

What's in it for You?

At Concentrix, we are fanatical about our staff and invest significantly in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative, you will be provided with:

• Paid training and opportunities for lucrative referral bonuses.
• Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP).
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
• A range of other perks and benefits, including access to exclusive discounts, employee recognition programs, and more.

Work Environment and Company Culture

At Concentrix, we pride ourselves on our inclusive and supportive work environment, where every employee feels valued, respected, and empowered to contribute to our shared success. Our company culture is built on the following core values:

• People-first approach: We prioritize the well-being, growth, and development of our employees.
• Inclusive and diverse: We celebrate our differences and foster an environment where everyone feels welcome and valued.
• Customer-obsessed: We are dedicated to delivering exceptional customer experiences that exceed our clients' expectations.
• Innovative and agile: We embrace change, innovate, and adapt to stay ahead of the curve in the ever-evolving CX landscape.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a career growth opportunity with a company that invests in its people, then we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice." Join our team and reimagine the best version of yourself!