Healthcare Customer Service Representative (Remote -- Houston, TX ) – USA Remote Jobs

Healthcare Customer Service Representative (Remote — Houston, TX Residents Only)

IMPORTANT — Fraud Alert: RemX will never ask for any form of payment prior to or during the hiring process. If anyone requests payment, notify us immediately — this is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Providing falsified information may result in investigation and further action.

IMPORTANT — Remote Role & ID Verification: You’re being considered for a remote position with RemX. As part of our identity verification process, we will conduct a video interview and—with your consent—take a screenshot of you holding your photo ID. This image will be securely stored and used by our training team to periodically confirm your identity during the training period.

About the Opportunity

We’re hiring motivated, customer-focused professionals to support a Fortune 500 pharmaceutical client in a rewarding work-from-home role. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

• Title: Healthcare Customer Service Representative

• Pay: $16/hr — weekly pay + benefits

• Schedule: Mon–Fri, 8:00 a.m.–9:00 p.m. EST (must be able to work any 8-hour shift within this window)

• Location: Houston, TX residents only (remote)

• Start: Projected mid-October 2025

• Equipment: Provided and shipped to your home

What You’ll Do

• Deliver exceptional customer service and patient support via inbound (and occasional outbound) calls

• Verify patient information and review billing and medical details

• Assist patients with questions related to prescription benefits and access

• Document interactions with accuracy and confidentiality

• Operate in compliance with Federal Health Care Program guidelines and company policies (including HIPAA)

What We’re Looking For

Must-Have:

• 1+ year of recent call center experience (no exceptions)

• Private, quiet, distraction-free workspace

• Ability to log in and work full scheduled shifts without interruption

• High-speed internet with wired connection (mobile hotspots not accepted)

• Basic troubleshooting skills for common remote tech issues

• High school diploma or equivalent

• Commitment to meeting/exceeding required KPIs

Nice-to-Have:

• Knowledge of medical terminology, HIPAA, and patient privacy practices

• Prior healthcare, pharmacy benefits, or reimbursement support experience

• Strong attention to detail and accurate data entry

Why You’ll Love It Here

• Weekly pay with comprehensive benefits

• Equipment provided

• Career growth supporting a Fortune 500 client

• Collaborative, mission-driven team improving patient access to therapy

How to Apply

Email your resume to [email protected] with subject line: “Healthcare CSR – Houston Remote”.
In the body of your email, please confirm:

1. You reside in Houston, TX

2. You have 1+ year of recent call center experience

3. You can work any 8-hour shift between 8 a.m.–9 p.m. EST, Mon–Fri

4. You have wired high-speed internet and a quiet workspace

Equal Opportunity: RemX is an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive environment. If you need a reasonable accommodation during the application or interview process, please let us know.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.