Chat Support Specialist ( Remote / WFH )

We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution. About The Role We are seeking a dedicated and energetic Chat Support Specialist to join our growing Administrative team. This full-time, remote position offers the flexibility of working from home while providing exceptional support to our clients. As a Chat Support Specialist, you will play a pivotal role in fostering strong customer relationships by addressing inquiries, troubleshooting issues, and ensuring a seamless customer experience, all in English. What You'll Do • Respond promptly to customer inquiries via live chat, ensuring professional and clear communication at all times. • Troubleshoot and resolve customer issues, leveraging your problem-solving skills to provide effective solutions. • Accurately document customer interactions and update support databases when necessary. • Collaborate with other departments to resolve complex issues and provide feedback for process improvements. • Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively. • Identify and escalate priority issues to the appropriate team members as needed. • Consistently meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores. Qualifications • Proficiency in written English with excellent spelling, grammar, and communication skills. • Prior experience in customer service, especially in a chat or online support function, is highly desirable. • Strong problem-solving skills and the ability to remain calm under pressure. • Tech-savvy with the ability to learn and navigate multiple systems or software tools quickly. • Flexible and adaptable, with the ability to manage multiple tasks in a fast-paced remote environment. • Self-motivated and able to work independently with minimal supervision. • Reliable internet connection and a quiet, professional work environment suitable for remote work. Applicants must be authorized to work in the United State Of America The pay range for this role is: 20.19 - 34.91 USD per hour(Remote (Oregon City, Oregon, US)) Apply tot his job Apply To this Job