Experienced IT Service Engineer for Remote Technical Support at Wayfair - $24/Hour
Join the Wayfair Team: Revolutionizing the Online Home Goods Industry
Wayfair is a trailblazer in the e-commerce space, specializing in home furnishings and decor. As a leading online retailer, the company is dedicated to providing an exceptional customer experience, supported by cutting-edge technology and a talented team of professionals. We're now seeking an experienced IT Service Engineer to join our remote team, offering a competitive salary of $24/hour.
About the Role
As an IT Service Engineer at Wayfair, you will play a critical role in delivering top-notch technical support to our global workforce. Our Representative Tech team is responsible for empowering employee productivity through collaboration, innovation, and technical expertise. By joining our team, you'll have the opportunity to work with a diverse range of technologies, including Windows Server, network infrastructure, and warehouse equipment.
Key Responsibilities
- Build strong relationships with our Warehouse Operations team by spending time on the warehouse floor to understand their workflows and provide effective technical support.
- Troubleshoot a wide range of technical issues, including Windows Server, network connectivity, and warehouse equipment problems.
- Prioritize tickets on ServiceNow to ensure timely updates and resolutions for local and remote end-users.
- Collaborate with cross-functional engineering and business teams to resolve high-impact incidents with a focus on speed and quality.
- Participate in continuous improvement initiatives to identify and address recurring technical issues.
- Develop and maintain technical documentation, including concise analysis and reports for management.
- Demonstrate ownership and accountability by using a strong work ethic to resolve complex technical issues.
- Conduct thorough investigations by asking clarifying questions, gathering relevant data, and resolving issues using a data-driven approach.
- Manage and lead technical projects that impact the local site, ensuring successful outcomes.
- Be a team player, supporting other team members to achieve overall group objectives.
- Be flexible and available to provide support to 24/7 satisfaction centers and participate in rotational or on-call shifts as needed.
Essential Qualifications
- Bachelor's degree or equivalent experience in a related field.
- 2+ years of IT support experience, preferably in a warehouse environment.
- 2+ years of experience troubleshooting Windows Server and Active Directory issues.
- 2+ years of experience with DNS, DHCP, VoIP, VPN, and Cisco/Aruba networking device issues.
- 2+ years of experience with software imaging and deployment using SCCM.
- Experience troubleshooting warehouse equipment, such as RF barcode scanners and label printers.
- Strong customer support and organizational skills, with attention to detail.
- Excellent communication, interpersonal, and team-building skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Preferred Qualifications
- Associate's or Bachelor's degree in a Computer/IT-related field.
- A+, Network+, or other IT industry-standard certifications.
- Scripting skills, such as PowerShell, VBScript, or PHP.
- Knowledge of email, FTP, and HTTP troubleshooting.
What We Offer
At Wayfair, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As an IT Service Engineer, you'll have access to a range of benefits, including:
- A competitive salary of $24/hour.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
- Recognition and rewards for outstanding performance.
- A commitment to diversity, equity, and inclusion.
Company Culture
Wayfair is dedicated to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of collaboration, innovation, and continuous learning. As an IT Service Engineer, you'll be part of a talented team that is passionate about delivering exceptional technical support and driving business success.
Support for People with Disabilities
Wayfair is committed to providing equal opportunities for all individuals, including those with disabilities. We will make reasonable accommodations to the physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
Ready to Apply?
If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Service Engineer at Wayfair, you'll play a critical role in delivering technical support to our global workforce and driving business success. Apply now and take the first step towards a rewarding new role!
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