Client Implementation Manager - Remote Opportunity to Drive Business Growth and Deliver Exceptional Customer Experience

Transform Lives and Thrive with Trustmark

At Trustmark, we're on a mission to improve wellbeing for everyone, grounded in a culture of equality, respect, and trust. We're a team of diverse, empowered individuals who collaborate to transform lives and help people, communities, and businesses thrive. Our workplace is built on a foundation of appreciation, mutual respect, and trust, where everyone feels safe being their whole, authentic selves.

We're seeking a highly skilled and experienced Client Implementation Manager to join our team on a remote basis. As a Client Implementation Manager, you'll play a critical role in building consultative relationships with clients, brokers, and enrollment partners to deliver exceptional case implementation service and training that sets us apart from the competition.

About the Role

As a Client Implementation Manager, you'll be responsible for developing and managing client implementation project plans, coordinating with internal and external partners, and establishing yourself as a single source of contact for clients, brokers, and enrollment partners during the implementation and enrollment process. You'll demonstrate a solid knowledge of our Voluntary products, services, and technology platforms, and conduct product and technology platform enrollment trainings for key agencies, brokers, and benefit counselors.

Key Responsibilities

• Develop and manage client implementation project plans for new and existing client implementations, ensuring timely and efficient delivery.
• Coordinate with internal and external partners to establish appropriate timeframes and key timelines throughout the implementation process.
• Establish yourself as a single source of contact for clients, brokers, and enrollment partners during the implementation and enrollment process, providing exceptional customer service and support.
• Demonstrate a solid knowledge of Trustmark's Voluntary products, services, and technology platforms, and display an understanding of interdependencies/relationships with other internal partners.
• Conduct product and technology platform enrollment trainings for key agencies, brokers, and benefit counselors, ensuring they're equipped to succeed.
• Establish and build cohesive partnerships with internal and external customers, driving business growth and improving customer satisfaction.
• Deliver exceptional and timely customer service when addressing implementation questions and issues, managing and stewarding implementation issues toward resolution in a timely and efficient manner.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of three years' insurance industry knowledge and/or experience in operations or account management.
• A four-year degree or equivalent.
• The ability to travel 20-40% within assigned territory.
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Presenting and training experience, with the ability to communicate complex information in a clear and concise manner.
• Excellent interpersonal and communications skills, both verbal and written, with good presence, strong team player, encouraging, diplomatic, and flexible.
• The ability to work independently and make good decisions consistent with divisional objectives, handling conflict with minimal oversight.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Voluntary/Worksite marketplace experience, with a deep understanding of the industry and its complexities.
• Active life and health license, or the ability to complete/obtain within the first year of employment with company support.

What We Offer

At Trustmark, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Life insurance.
• FSA and HSA.
• 401(k) plan.
• Employee Assistance Program.
• Back-up Care for Children, Adults, and Elders.
• Many health and wellness initiatives, including a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Career Growth and Development

At Trustmark, we're committed to helping our employees grow and develop in their careers. As a Client Implementation Manager, you'll have opportunities to:

• Develop your skills and expertise in client implementation, project management, and customer service.
• Build strong relationships with clients, brokers, and enrollment partners, driving business growth and improving customer satisfaction.
• Collaborate with internal stakeholders to drive business outcomes and improve processes.
• Participate in training and development programs to enhance your skills and knowledge.

Our Culture

At Trustmark, we're proud of our culture and the awards we've received for being a Top Workplace. For the fourth consecutive year, we've been selected as a Top Workplace by the Chicago Tribune, based exclusively on associate responses to an anonymous survey. Our culture is built on a foundation of appreciation, mutual respect, and trust, where everyone feels safe being their whole, authentic selves.

Join Our Team

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Client Implementation Manager, you'll play a critical role in driving business growth and delivering exceptional customer experience. We're committed to diversity, equity, and inclusion, and welcome applications from candidates of all backgrounds.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability status.

If you believe you have what it takes to succeed in this role, submit your application today. We look forward to hearing from you!