Experienced Implementation Specialist for Construction Technology - Driving Customer Success in Collaborative Project Delivery

Join Our Team: Revolutionizing Construction Project Management

At Join, we're on a mission to transform the construction industry through innovative technology and exceptional customer experiences. As we continue to grow and expand our customer base, we're seeking an experienced Implementation Specialist to play a critical role in ensuring the successful onboarding and adoption of our platform. If you're a skilled professional with a passion for construction technology and customer success, we invite you to join our dynamic team.

About Us

Join is a cutting-edge construction technology company that's changing the way projects are managed and delivered. Our platform enables collaborative project delivery, streamlining communication and data exchange between stakeholders. With a strong focus on customer satisfaction and a commitment to continuous innovation, we're creating a better future for the construction industry.

Job Summary

As an Implementation Specialist at Join, you'll be responsible for shepherding our newest customers through the critical onboarding process, ensuring they get the most out of our platform. You'll work closely with our Account Owners to understand customer needs, provide training and support, and drive adoption. This is a unique opportunity to make a tangible impact on our customers' success and contribute to the growth and development of our company.

Key Responsibilities

• Partner with Account Owners to understand customer organizational structures and build strong relationships with key stakeholders
• Conduct comprehensive training sessions to educate new users and project teams on Join's features and best practices
• Provide real-time support and guidance to customers, troubleshooting technical issues and addressing concerns
• Develop and execute tailored implementation plans to meet customer needs, leveraging industry knowledge and Join's expertise
• Monitor user activity and drive customer usage, identifying opportunities to improve the implementation process
• Communicate effectively with internal teams, including sales, product support, and product development, to ensure seamless customer onboarding
• Log issues, conversations, and follow-up actions in various applications to support superior customer service and future analytics

Essential Qualifications

To succeed in this role, you'll need:

• A demonstrated track record of working across all levels of an enterprise business (administration through executive levels)
• 5 years of Commercial General Contractor (GC) experience or 3 years of GC experience with an undergraduate degree in construction
• 2 years of GC estimating or 3 years of 3rd party cost consulting experience
• 2-3 years of experience managing cost estimates and budget reconciliation processes across multiple phases of construction
• Experience with collaborative project delivery methods (TVD, IFOA, CM at Risk, Design Build)
• Experience managing software implementations, including onboarding training for individuals and mid-size groups
• Strong technical skills, with the ability to quickly understand technical challenges and provide real-time solutions

Preferred Qualifications

• Experience with Hubspot (or a similar CRM) and Totango (or similar Customer Success platform)
• Familiarity with construction technology and its applications in the industry
• Strong project management skills, with the ability to juggle multiple client demands across different US time zones

Skills and Competencies

To excel as an Implementation Specialist at Join, you'll need:

• Executive Communication: Strong empathy for customers and other project stakeholders, with excellent communication skills and the ability to communicate up, down, and across an organization
• Technical Expertise: Ability to quickly understand technical challenges, troubleshoot in real-time, and provide real-time solutions to customers
• Independent / Self-Starter: Self-motivated and driven individual skilled at planning your own work and project managing the implementation process with new customers
• Attention to Detail: Ensures consistency in customer implementation experience, while looking for opportunities to improve the implementation process

Career Growth Opportunities

At Join, we're committed to the growth and development of our team members. As an Implementation Specialist, you'll have opportunities to expand your responsibilities beyond the implementation phase and into other areas of the customer journey. With a strong track record of success, you may be able to take on more senior roles or explore new areas of the business.

Work Environment and Company Culture

Join is a remote-friendly company with a flexible, hybrid work arrangement. As an Implementation Specialist, you'll be expected to be available for real-time training and support Monday through Friday, 8am - 5pm Central or Eastern Standard times. Domestic travel up to 25% may be required, depending on customer demands.

Compensation and Benefits

We offer a competitive salary range of $100,000 to $140,000 annually, depending on qualifications and experience. In addition to salary, we provide a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

Join Our Team

If you're a motivated and experienced professional looking to make a meaningful impact in the construction technology industry, we encourage you to apply for this exciting opportunity. As an Implementation Specialist at Join, you'll play a critical role in driving customer success and contributing to the growth and development of our company. Apply now and take the first step towards a rewarding new role!