Experienced Inside Sales Advisor for Tesla Energy Products - Remote Customer Support & Sales

Join the Tesla Team: Accelerating the World's Transition to Sustainable Energy

Tesla is at the forefront of the renewable energy revolution, and we're seeking a highly skilled and motivated Inside Sales Advisor to join our team. As a Tesla Advisor, you will play a crucial role in providing exceptional customer support and sales experiences to our existing and prospective customers across the United States. If you're passionate about sustainable energy and have a talent for building strong relationships with customers, we encourage you to apply for this exciting opportunity.

About the Role

As an Inside Sales Advisor, you will be the primary point of contact for customers and prospects, providing engaging and informative interactions about Tesla energy products. You will leverage multiple channels of communication, including live chat, phone, email, and SMS, to nurture leads and facilitate project progression. Your goal will be to deliver a seamless, low-touch customer experience while representing the Tesla brand with the highest integrity.

Key Responsibilities

• Communicate with prospective customers via live chat, phone, email, and SMS to nurture and prepare them for a solar purchase
• Respond to inbound customer support inquiries from current customers to resolve their solar product needs
• Use a consultative approach to influence customer purchase while also aiding buy-in to the mission, business model, and Tesla brand
• Provide feedback and recommendations based on direct experiences with potential customers
• Escalate matters that require management attention in a timely manner
• Work on the continuous improvement of processes and procedures related to Tesla's product family
• Deliver the highest level of customer service throughout the full delivery cycle and installation process, as well as continued support throughout ownership
• Determine if technical solutions can be resolved for more immediate attention and provide remote education
• Assist with any campaigns that are requested by Tesla headquarters that include customer communication
• Perform additional responsibilities as assigned to meet business needs

Essential Qualifications

To succeed in this role, you will need:

• At least 1 year of customer service and/or sales experience with a proven track record of meeting or exceeding goals
• Strong relationship management skills and the ability to explain complex technical concepts
• Positive and energetic attitude, with excellent listening, reading, and communication skills
• Ability to work in a team-based environment and achieve a common goal
• Proficient with standard corporate productivity tools (email, MS Office, internet navigation, CRM applications)
• Valid US Driver's License and/or State ID and ability to obtain DMV Salesperson's License required

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Bachelor's degree
• Previous experience in the renewable energy industry
• Advanced knowledge of Tesla products and services

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and circumstances

Career Growth Opportunities

At Tesla, we're committed to helping our employees grow and develop their skills. As an Inside Sales Advisor, you will have opportunities to:

• Develop your knowledge of Tesla products and services
• Improve your sales and customer support skills
• Take on additional responsibilities and contribute to the growth and success of the company
• Participate in training and development programs to enhance your skills and career prospects

Work Environment and Company Culture

Tesla is a dynamic and innovative company that values collaboration, creativity, and a passion for sustainable energy. As a remote Inside Sales Advisor, you will be part of a distributed team that works together to deliver exceptional customer experiences. Our company culture is built on the principles of:

• Innovation and continuous improvement
• Customer obsession and a commitment to delivering exceptional experiences
• Collaboration and teamwork
• Diversity, equity, and inclusion

Compensation and Benefits

We offer a competitive compensation package that includes:

• A hourly rate of $21.00 - $23.00 per hour
• Employee discount on Tesla products and services
• Health, vision, and dental insurance
• Paid time off and holidays

Conclusion

If you're a motivated and customer-focused individual who is passionate about sustainable energy, we encourage you to apply for this exciting opportunity. As an Inside Sales Advisor at Tesla, you will play a critical role in delivering exceptional customer experiences and contributing to the growth and success of the company. Don't hesitate to apply - we can't wait to hear from you!