Remote Inside Sales Coordinator Supervisor - Waste Management Industry Expert Needed

Join a Premier Waste Management Services Company as a Remote Inside Sales Coordinator Supervisor

At Kelly®, we're passionate about connecting talented professionals with their dream jobs. We're now seeking an experienced Inside Sales Coordinator Supervisor to lead a team at a renowned waste management services company in a fully remote work environment. If you're looking for a role that offers career growth, a positive company culture, and the opportunity to make a real impact, this could be the perfect fit.

About the Company and Role

Our client is a leading waste management services company dedicated to providing exceptional customer experiences and innovative waste management solutions. As a Remote Inside Sales Coordinator Supervisor, you will play a crucial role in driving sales performance, coaching a team of customer service specialists, and ensuring the delivery of outstanding customer service.

Key Responsibilities

• Serve as a role model and coach to motivate customer service specialists to achieve or exceed sales targets, focusing on quality, performance, and delivering a differentiated customer experience.
• Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments, and ensuring Consultants provide a positive customer experience.
• Utilize Department Performance Management procedures to analyze individual and team performance, administering coaching support to address and improve sales behaviors and performance.
• Meet regularly with Consultants and Sales Leadership to review sales activity, CRM data, customer retention, and sales performance compared to goals.
• Engage employees in developing creative ideas to impact company goals, using talent development strategies to exceed company metrics.
• Monitor CRM data for team performance, including opportunities, leads, activities, and cases to ensure effective CRM tool usage.
• Develop team members by regularly following up on documented IDP progress to ensure alignment with career goals.
• Conduct one-on-one coaching, role-plays, team meetings, and huddles in a virtual environment to drive continuous department improvement.
• Foster a diverse and inclusive environment, nurturing and supporting employee engagement.
• Proactively identify compliance and quality improvements, initiating corrective actions as necessary.
• Role model the company's customer service core value, Customer Zeal.
• Establish a team culture that passionately serves internal and external customers by exceeding service culture expectations.
• Collaborate with Republic Services leadership and peers on projects related to systems, processes, or inter-department initiatives.
• Perform staffing-related activities, including recruiting, hiring, onboarding, goal setting, monitoring, measuring, and coaching performance.
• Maintain a thorough knowledge of the company's products and services to help grow targeted revenue and contribute to company goals.

Essential Qualifications

• Minimum 2 years of experience in a customer service or higher volume sales environment.
• Experience responding to inbound customer inquiries, upselling, and closing new business opportunities.
• High School Diploma required.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work with team members and all levels within the organization.
• Sound analytical problem-solving skills.
• Ability to provide leadership, development, and direction to a sales team.

Preferred Qualifications

• Waste or service industry experience.
• Previous experience in a supervisory or leadership role.
• Knowledge of CRM tools and sales performance management.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and performance metrics.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in CRM tools and Microsoft Office.
• Strong customer service and sales acumen.

Career Growth and Development

As a Remote Inside Sales Coordinator Supervisor, you'll have opportunities for career growth and professional development. You'll be working with a premier waste management services company, gaining valuable experience, and developing skills that can be applied to future leadership roles.

Work Environment and Company Culture

Our client values a positive and inclusive company culture, fostering an environment where employees feel welcomed, valued, and heard. As a remote worker, you'll be part of a distributed team that prioritizes collaboration, innovation, and customer satisfaction.

Compensation and Benefits

The pay rate for this role is $25-$27 per hour, with a competitive salary and benefits package. You'll also enjoy the flexibility of working remotely, with the opportunity to work from anywhere.

Why Apply?

If you're a motivated and experienced sales professional looking for a leadership role, we encourage you to apply. You'll have the opportunity to:

• Work with a premier waste management services company.
• Develop your leadership and coaching skills.
• Drive sales performance and customer satisfaction.
• Be part of a positive and inclusive company culture.
• Enjoy a competitive salary and benefits package.

Ready to Take the Next Step?

If you're ready to join a dynamic team and take on a challenging leadership role, we invite you to apply now. Please submit your application, and our team will review your qualifications.

Don't miss this opportunity to advance your career and make a meaningful impact in the waste management industry. Apply today!