Customer Success Associate - Remote Opportunity at Eversight, an Instacart Company - AI-Powered Pricing and Promotions

Join the Team Revolutionizing the Future of Grocery Shopping and Retail

At Instacart, we're on a mission to make it possible for everyone to share love through food by providing access to the groceries they love and more time to enjoy them together. As a pioneer in the grocery delivery and retail technology space, we've become a lifeline for millions of people. Now, we're expanding our team to push our shopping cart forward and make a meaningful impact on the lives of our customers.

About Eversight, an Instacart Company

Eversight is the recognized leader in AI-powered pricing and promotions, helping global brands and retailers optimize their pricing strategies and maximize ROI on promotional spend. With a strong track record of driving margin and sales volume improvements for top companies like Coca-Cola, Frito-Lay, and Schnucks, Eversight is at the forefront of innovation in the retail and CPG industries. Acquired by Instacart in 2022, Eversight is poised for continued growth and success.

Customer Success Associate: A Key Role in Driving Customer Value

We're seeking a highly skilled and motivated Customer Success Associate to join our team at Eversight. As a Customer Success Associate, you'll play a vital role in partnering with our CPG and retail customers to drive value creation and satisfaction with Eversight's pioneering SaaS solution. You'll forge strong relationships with key customer stakeholders, advise on maximizing Eversight's capabilities, and serve as the voice of the customer internally, working cross-functionally with Sales, Product, Engineering, and Data Science teams.

Key Responsibilities:

• Develop and maintain strong relationships with key customer power users and program managers to drive partnership and value creation
• Collaborate with customers to understand their needs and goals, and advise on how to maximize Eversight's innovative capabilities to achieve transformative value
• Serve as the voice of the customer internally, providing feedback and insights to drive product development, sales strategies, and customer success initiatives
• Manage multiple customer engagements simultaneously, prioritizing tasks and delivering outcomes on schedule
• Identify opportunities for improvement and proactively escalate bottlenecks to ensure seamless customer experiences
• Contribute to the development of best practices for customer engagements and participate in Eversight's strategic initiatives

Essential Qualifications:

• Prior experience in a customer-facing or cross-functional stakeholder role, preferably in the CPG or Retail industries
• Strong organizational and project management skills, with the ability to independently manage multiple workstreams and deliver outcomes on schedule
• Excellent communication and interpersonal skills, with a collaborative personality and a keen ability to understand the bigger picture
• Empirical thinking and problem-solving skills, with a structured approach to deconstructing and solving complex problems
• Interest in working in a dynamic, entrepreneurial environment with a fun, close-knit team

Preferred Qualifications:

• Direct exposure to CPG or Retail industries, with knowledge of shopper behavior, price, and promotional strategies
• Experience with SaaS solutions and customer success initiatives
• Strong analytical and data-driven decision-making skills

What We Offer:

At Eversight and Instacart, we're committed to providing a flexible and supportive work environment that allows our employees to thrive. As a remote team member, you'll enjoy the flexibility to work from anywhere, while staying connected with your colleagues through regular in-person events and virtual collaboration tools.

Career Growth Opportunities:

As a Customer Success Associate, you'll have the opportunity to develop your skills and expertise in a fast-growing and dynamic industry. You'll be supported by a close-knit team and have access to training and development resources to help you succeed in your role.

Compensation and Benefits:

We offer a competitive salary and a comprehensive benefits package that reflects our commitment to supporting the well-being and success of our employees.

Ready to Join Our Team?

If you're a motivated and customer-focused professional looking to make a meaningful impact in the retail and CPG industries, we want to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Eversight, an Instacart company!

At Instacart and Eversight, we're passionate about making a difference in the lives of our customers and creating a more efficient and effective retail landscape. Join us on this exciting journey and help shape the future of grocery shopping and retail.