Insurance Customer Service Representative (P&C Licensed) - Remote Opportunity with a Purpose-Driven Company

Join a Team that Makes a Difference in America's Roads

Breathe Easy Insurance Solutions, a part of Workwarp, is on a mission to make America's roads safer for everyone. We're dedicated to helping drivers with major record violations obtain affordable auto insurance, thereby reducing the number of uninsured and unlicensed drivers on the road. As a key member of our team, you'll be playing a vital role in achieving this goal.

About Our Company Culture

At Breathe Easy Insurance Solutions, we prioritize our employees' wellbeing and provide them with the tools and support necessary to succeed. We believe in fostering a culture that reflects our values of excellence, respect, innovation, and open communication. Our employees are encouraged to speak up and share their ideas, and we're committed to creating an environment where everyone can thrive.

Job Overview: Insurance Customer Service Representative (P&C Licensed)

We're seeking an experienced and licensed Insurance Customer Service Representative to join our remote team. As a Customer Service Rep, you'll be the primary point of contact for our customers who have been placed with one of our partnered insurance companies. You'll work in a fast-paced inbound call center environment, utilizing multiple programs and systems to resolve customer needs efficiently.

Key Responsibilities:

• Answer inbound calls from existing customers, resolving their needs quickly and efficiently using multiple programs and systems simultaneously.
• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across multiple states and carriers.
• Respond to customer inquiries related to coverages, billing, and policy history.
• Proactively identify and assess customer needs, offering our services to ensure they're placed with the best coverage for their requirements.
• Resolve customer issues, process payments, answer questions, and process endorsements.
• Maintain an in-depth understanding of our software, products, and processes.
• Meet high call quality (QA) score, process adherence, and productivity metrics.
• Perform other duties as assigned.

Essential Qualifications:

• Resident state P&C license.
• Strong attention to detail and accuracy when collecting and entering data.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Reliable internet connection.

Preferred Qualifications:

• Two or more years of customer service experience in the non-standard market, preferably in a multi-insurance carrier/rater environment.
• Experience working in a high-volume, fast-paced call center environment.
• Ability to multitask using multiple screens and navigate several carrier platforms and systems simultaneously.
• Proactive approach to personal development, welcoming coaching as an opportunity to improve.
• High energy and enthusiasm for working in a team-oriented, goal-driven environment.
• Experience with named non-owner policies, understanding SR-22 and FR-44 state filings is a plus.
• Bilingual skills are a plus.

What We Offer:

We provide a competitive salary of $20 per hour, plus a monthly incentive structure that rewards your performance. As a remote employee, you'll enjoy the flexibility and work-life balance that comes with working from home. Our company culture prioritizes employee wellbeing, and we're committed to providing you with the tools and support necessary to succeed in your role.

Career Growth Opportunities:

At Breathe Easy Insurance Solutions, we're dedicated to helping our employees grow and develop in their careers. As a Customer Service Rep, you'll have opportunities to expand your knowledge of insurance products and carrier guidelines, develop your communication and problem-solving skills, and take on new challenges. Our team is committed to supporting your professional growth and providing you with the coaching and feedback necessary to excel in your role.

Why Join Our Team?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Our company culture values open communication, innovation, and respect, and we're committed to creating an environment where everyone can thrive. By joining our team, you'll be part of a purpose-driven organization that's making a difference in America's roads.

Apply Now and Take the First Step in Your Career Journey

If you believe you have what it takes to excel as an Insurance Customer Service Representative, we encourage you to apply for this exciting opportunity. We're keen to hear from talented candidates like you, and we're committed to providing a fair and inclusive hiring process. As an equal opportunities employer, we're dedicated to ensuring that all employees and applicants are treated with dignity and respect, regardless of their background, culture, or personal characteristics.

Don't miss this chance to join a dynamic team and make a meaningful contribution to our mission. Apply now and take the first step in your career journey with Breathe Easy Insurance Solutions!