IT Service Technician - Remote Support & Infrastructure Management Expert

Join Our Dynamic Team: Shaping the Future of Specialty Materials

Alkegen, a pioneering leader in specialty materials, is seeking a highly skilled IT Service Technician to join our global team. As a key member of our IT department, you will play a vital role in ensuring the seamless operation of our IT infrastructure, supporting our mission to deliver innovative products that enable the world to breathe easier, live greener, and go further than ever before.

About Alkegen: Innovating for a Sustainable Future

Alkegen brings together two of the world's leading specialty materials companies, creating a powerhouse of innovation and expertise in battery technologies, filtration media, and specialty insulation and sealing materials. With a global workforce of over 9,000 talented individuals and 60 manufacturing facilities worldwide, we are uniquely positioned to drive meaningful environmental impact. Our diverse and inclusive culture fosters growth, innovation, and collaboration, making us an exciting place to build a career.

Job Summary: IT Service Technician

As an IT Service Technician at Alkegen, you will be responsible for the daily operations and maintenance of our IT infrastructure, including servers, user end-point devices, network environments, and security controls. You will be a critical member of our team, ensuring the highest level of uptime, security, and support for our global operations.

Key Responsibilities:

• Manage daily server operations, including updates, monitoring, backups, and timely resolution of issues, as well as administration of the Active Directory environment.
• Provide daily support and operations for user end-point devices, including desktops, laptops, and mobile devices.
• Implement and maintain security controls to upgrade systems and protect against security threats.
• Recommend hardware and software solutions to enhance uptime and monitoring of the IT environment.
• Oversee the LAN & WAN network environment to ensure 100% uptime and implement network access controls.
• Lead efforts to mitigate and investigate security incidents, developing automation and utilizing frameworks to scale protection and mitigation tools.
• Prepare policies and best practice guidelines for IT operations and security.
• Monitor the IT environment for security events, define access privileges, and ensure the active operation and defense of critical network infrastructure.
• Assist business partners in assessing the feasibility of technical or process solutions to meet business needs.
• Adhere to change control procedures and monitor user tickets/calls and demands through the Service Desk tool.
• Prepare reports for review by executive staff and maintain technical knowledge through continuous education and training.

Essential Qualifications:

• Strong technical background in IT service management, with experience in server administration, network management, and security controls.
• Proficiency in managing and supporting Windows-based environments, including Active Directory.
• Experience with network protocols, LAN/WAN environments, and network security measures.
• Knowledge of IT service desk tools and ticketing systems.
• Excellent problem-solving skills, with the ability to analyze and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with cloud-based services and infrastructure.
• Knowledge of scripting languages, such as PowerShell or Python.
• Familiarity with ITIL (Information Technology Infrastructure Library) frameworks and best practices.
• Certifications in relevant areas, such as CompTIA, Cisco, or Microsoft.

Skills and Competencies:

To succeed in this role, you will need to possess a combination of technical, business, and interpersonal skills, including:

• Technical expertise in IT service management, server administration, and network security.
• Analytical and problem-solving skills, with the ability to think critically and creatively.
• Effective communication and collaboration skills, with the ability to work with diverse stakeholders.
• Adaptability and flexibility, with the ability to respond to changing priorities and demands.
• Continuous learning mindset, with a commitment to staying up-to-date with the latest technologies and best practices.

Career Growth Opportunities and Learning Benefits

At Alkegen, we are committed to supporting the career growth and development of our employees. As an IT Service Technician, you will have access to a range of training and development opportunities, including:

• Technical training and certification programs.
• Leadership and professional development courses.
• Mentorship and coaching from experienced professionals.
• Opportunities for career advancement and progression.

Work Environment and Company Culture

Alkegen is a global company with a diverse and inclusive culture. We value our employees and strive to create a work environment that is supportive, collaborative, and engaging. As an IT Service Technician, you will have the opportunity to work with a talented team of professionals who share our commitment to innovation and customer satisfaction.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive compensation package, with a competitive salary and benefits.
• Opportunities for career growth and development.
• A dynamic and inclusive work environment.
• A range of employee benefits, including health insurance, retirement savings, and paid time off.

Join Our Team: Make a Meaningful Impact

If you are a motivated and experienced IT professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. At Alkegen, we are committed to fostering a culture of diversity, equity, and inclusion, and we welcome applications from candidates who share our values.

Apply now and take the first step towards a rewarding new role!