Experienced Aetna Account Manager – Client-Centric Pharmaceutical Benefit Plans Management and Development

Introduction to Workwarp and the Role

At Workwarp, we are dedicated to delivering exceptional client experiences through our pharmaceutical benefit plans management services. As part of our commitment to excellence, we are seeking a highly skilled and client-centered Aetna Account Manager to join our team. This role offers a unique opportunity to work with a leading organization in the private sector, providing you with the chance to develop your skills and expertise in a dynamic and supportive environment.

Job Overview

As an Aetna Account Manager, you will be responsible for serving as a consultative partner to our clients, working directly with them to support various movements related to their pharmaceutical benefit plans. This includes setting up new plans, enhancing plan changes, analyzing complex issues, identifying root causes, and driving reasonable and intelligent solutions. You will be expected to demonstrate a high level of value in client service through the execution of accuracy, responsiveness, reliability, business acumen, and professionalism in every interaction.

Key Responsibilities

• Collaborate with clients and key stakeholders to support the management of pharmaceutical benefit plans
• Analyze complex issues, identify root causes, and develop effective solutions
• Demonstrate exceptional client service skills, including accuracy, responsiveness, and reliability
• Work independently in a fast-paced and changing environment with rapid turnaround times
• Exercise professional judgment in anticipating, analyzing, and resolving client issues
• Develop and maintain strong relationships with clients and internal stakeholders
• Stay up-to-date with industry trends and developments, including pharmaceutical benefit management and related technologies

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 3+ years of experience in a client-facing or customer support environment, or in a previous Account Manager role
• 3+ years of experience with Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and web applications
• Strong motivation to learn and grow with the organization
• Excellent client service skills, including verbal and written communication, and interpersonal skills
• Ability to multitask, handle multiple tasks and needs on a continuous basis, and prioritize responsibilities effectively
• Strong organizational and time management skills, with attention to detail and ability to meet deadlines

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Knowledge of the Pharmacy Benefit Management (PBM) industry
• Experience working with various intranet and extranet systems, CRM, or settlement platforms (e.g., SalesForce, Peoplesafe, AS400 system knowledge, etc.)

Company Overview

At CVS Health, our purpose is to help people on their path to better health. We are committed to delivering human-centered healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering every individual who works at CVS Health to feel valued and supported in their role. We strive to foster a culture of diversity, inclusion, and belonging, and are an equal opportunity employer.

Career Growth and Development

As an Aetna Account Manager at Workwarp, you will have access to a range of career growth and development opportunities, including:

• Comprehensive training and onboarding program
• Ongoing coaching and mentoring from experienced professionals
• Opportunities for professional development and advancement
• Access to industry-leading tools and technologies

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. As an Aetna Account Manager, you will be part of a collaborative and inclusive team, working together to deliver exceptional results and exceed client expectations.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Salary range: $20 - $30 per hour
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for professional development and advancement
• Flexible work arrangements, including remote work options

Conclusion

If you are a motivated and client-centered individual with a passion for delivering exceptional results, we encourage you to apply for the Aetna Account Manager role at Workwarp. This is a unique opportunity to join a leading organization in the private sector, working with a talented team of professionals who share your values and commitment to excellence. Apply now to take the first step in your career journey with Workwarp.