Experienced Customer Support Representative – Aetna Freshers Jobs $24/Hour – Remote Work Opportunity

Introduction to Aetna and CVS Health

Join the esteemed team at Aetna, a subsidiary of CVS Health, a Fortune 4 company, and embark on a fulfilling career journey as a Customer Support Representative. As a leader in the healthcare industry, CVS Health is committed to providing exceptional service to its members, and we are seeking talented individuals to join our team. Our Client Care division is dedicated to delivering heart-driven support to our millions of plan members, and we are excited to offer a unique opportunity for freshers to join our team as Customer Support Representatives.

Job Overview

In this role, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. As a Customer Support Representative, you will be responsible for providing top-notch support to our plan members, answering questions, and resolving issues related to pharmacy benefit plans, medication coverage, and mail-order solutions. Your goal will be to empower our members to make informed decisions about their healthcare, and to provide them with an exceptional customer experience.

Key Responsibilities

• Accept inbound calls and respond to member inquiries regarding pharmacy benefit plans, medication coverage, and mail-order solutions
• Provide accurate and timely information to members, ensuring they understand their coverage and options
• Offer solutions and alternatives to members, addressing their concerns and resolving issues in a professional and courteous manner
• Utilize your knowledge and skills to improve the member experience, and to promote positive health outcomes
• Collaborate with internal teams, including pharmacy and medical professionals, to ensure seamless support and resolution of member issues
• Participate in ongoing training and development programs, staying up-to-date on industry trends, and CVS Health policies and procedures

Essential Qualifications

To be successful in this role, you will need to possess a Bachelor's degree and a strong passion for delivering exceptional customer service. You should be comfortable working in a fast-paced environment, with a strong ability to multitask, and to prioritize tasks effectively. Additionally, you will need to have:

• Excellent communication and interpersonal skills, with the ability to connect with members in a patient, supportive, and empathetic manner
• Strong problem-solving skills, with the ability to issue-tackle in a positive and helpful way
• Basic computer skills, including proficiency in Windows-based applications
• Reliability and consistency in adhering to scheduling standards
• A strong work ethic, with a commitment to delivering high-quality results in a timely and efficient manner

Preferred Qualifications

While not required, the following qualifications are preferred:

• An Associate's degree or equivalent experience
• Previous experience in customer service, healthcare, or a related field
• Strong oral, written, and relational skills, with the ability to communicate effectively with members and internal stakeholders
• Ability to work in a remote environment, with a secure and distraction-free workspace
• Flexibility and adaptability, with the ability to adjust to changing business needs and priorities

Career Growth and Development

At CVS Health, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to a comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role. Our training program includes:

• On-site training, with hands-on learning and coaching from experienced professionals
• Independent modules, with self-paced learning and assessment
• Leadership engagement, with regular feedback and coaching

Additionally, we offer a range of career advancement opportunities, including the potential to move into leadership roles, or to specialize in a particular area of interest. Our Career Planning guide provides a clear roadmap for advancement, and our supportive and collaborative work environment encourages employees to pursue their passions and interests.

Work Environment and Company Culture

At CVS Health, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and kindness, and we are committed to creating a workplace where everyone feels valued and supported. As a remote employee, you will be part of a virtual team, with regular opportunities for connection and collaboration with your colleagues. We offer a range of tools and resources to support remote work, including virtual training programs, online communities, and regular check-ins with your manager and team.

Compensation and Benefits

We offer a competitive salary of $24 per hour, reflecting your skills and experience. Additionally, we provide a range of benefits, including:

• Comprehensive health insurance, with medical, dental, and vision coverage
• 401(k) retirement savings plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Flexible scheduling, with opportunities for remote work and flexible hours
• Professional development opportunities, including training, education, and career advancement

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at Aetna, you will have the chance to make a real difference in the lives of our plan members, while advancing your career and developing your skills. Don't miss out on this opportunity to join our team and start your journey towards a rewarding and fulfilling career.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.