Experienced Amazon Connect Staff Engineer – Cloud Contact Center Technologies and Architecture Leadership

Introduction to Workwarp and the Role

Workwarp is at the forefront of innovation, leveraging cutting-edge technologies to redefine customer experiences. Our client's Enterprise Voice team is seeking a highly motivated and process-oriented Amazon Connect Staff Engineer to drive business transformation in the insurance sector. As a key member of our team, you will play a pivotal role in ensuring a frictionless experience for our customers while maintaining the highest standards of security and availability. This is an exceptional opportunity for a seasoned professional to lead technical architecture, mentor junior engineers, and contribute to the development of high-quality technology products and services in a dynamic environment.

Job Overview

In this role, you will be responsible for providing technical leadership and architecture for a team within a domain or medium cross-functional projects. Your expertise will be crucial in implementing complex parts of a system or product, shipping high-quality work, and leading efforts that set the direction for the rest of the team. You will propose short-term and long-term design solutions for pain points in the system or product, define metrics and solutions that translate to increased service maturity, and demonstrate incident response and problem-determination leadership.

Key Responsibilities

• Provide technical architecture and leadership for a team within a domain or medium cross-functional projects
• Mentor relatively junior engineers to enhance their skills and knowledge
• Implement complex parts of a system or a product, ensuring high-quality delivery
• Lead efforts that set the direction for the rest of the team, driving innovation and excellence
• Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
• Define metrics and solutions that translate to increased service maturity, focusing on continuous improvement
• Demonstrate incident response and problem-determination leadership, ensuring timely and effective issue resolution
• Develop and obtain consensus on enterprise-wide guidelines and policies, promoting best practices and standards

Essential Qualifications

To be successful in this role, you will need advanced experience with Amazon Connect, including Contact Flows, Security Profiles, Routing Profiles, Queues, and Quick Connects. You should also have advanced experience with Amazon Web Services, including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, and CloudWatch. Expertise in multiple programming languages, such as Node.js, Python, and C#, is essential, along with experience implementing infrastructure as code using Terraform.

Technical Skills and Competencies

• Advanced experience with Amazon Connect and Amazon Web Services
• Expertise in multiple programming languages, including Node.js, Python, and C#
• Experience implementing infrastructure as code using Terraform
• Experience integrating with internal and external applications
• Expertise in one or more areas of software, data, systems design, development, deployment, and operation
• Expertise in cloud, infrastructure, DevSecOps, automation, and building scalable solutions
• Expertise in data ingestion and transformation

Preferred Qualifications

Preferred candidates will have experience working in an Agile environment, such as Scrum, Kanban, or SAFe, and hold AWS Certifications at the Associate, Professional, or Specialty Level. Experience with Security Protocols and Products, such as Active Directory, SAML, and IAM, is also desirable. Strong communication and leadership skills are essential, with the ability to communicate effectively with a diverse team and foster a culture of clear, concise, and effective communication.

Experience and Education

• 6+ years of experience in Contact Center technologies and Cloud Architecture
• 6+ years of professional software development experience
• 3+ years of experience with architecture and design
• 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues, Lambdas, and Lex Bots
• 3+ years of experience using Terraform as Infrastructure as Code
• 4+ years of experience in open-source frameworks
• 1+ years of people management experience
• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As an Amazon Connect Staff Engineer, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will be part of a dynamic team that values innovation, collaboration, and continuous learning, with opportunities to work on complex and challenging projects that will help you grow both personally and professionally.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a positive and inclusive work environment that encourages creativity, innovation, and collaboration. As a remote team, we prioritize flexibility and work-life balance, recognizing that our employees are our most valuable asset. You will be part of a diverse and talented team that is passionate about delivering exceptional results and making a meaningful impact.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. As a contract employee, you will have the opportunity to work on a flexible schedule and enjoy a healthy work-life balance. We also offer a range of perks, including access to cutting-edge technologies, professional development opportunities, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced Amazon Connect Staff Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. With your technical expertise and leadership skills, you will play a critical role in driving business transformation and delivering high-quality technology products and services. Join our team today and take the first step towards an exciting and rewarding career with Workwarp.

Apply now and discover a world of opportunities with Workwarp. We look forward to hearing from you!