Analytics Program Manager, External Fulfillment - Latin America - Remote - Driving E-commerce Growth and Customer Experience Excellence
Join the Amazon Team as an Analytics Program Manager, External Fulfillment - Latin America
Amazon, the world's most customer-centric company, is seeking an experienced Analytics Program Manager to join our External Fulfillment team in Latin America. As a key member of our Marketplace operations and expansion team in Brazil, you will play a critical role in ensuring a world-class seller experience in one of Amazon's fastest-growing businesses. If you have a passion for e-commerce, a strong analytical mindset, and excellent program management skills, we encourage you to apply for this exciting opportunity.
About Amazon and Our Vision
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Our evolution from a website to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. Our vision is to offer the earth's largest selection and lowest prices to our customers.
Job Summary
As an Analytics Program Manager, External Fulfillment - Latin America, you will be responsible for ensuring the smooth growth of our External Fulfillment programs in Latin America. You will work closely with internal teams, such as Operations, Transportation, Sales, and Seller Support, as well as external partners to drive program objectives, improve seller and customer experience, and analyze performance metrics. This is a unique opportunity to join a dynamic team and contribute to the growth and success of Amazon's e-commerce business in Latin America.
Key Responsibilities
- Cross-Functional Integration: Deliver results through extensive collaboration with multiple Amazon internal teams, including Operations, Transportation, Sales, and Seller Support.
- Program Requirements: Coordinate with internal teams to address program requirements and identify opportunities for seller and customer experience improvements.
- Process Development: Create, update, and track processes to support the program's growth and ensure seamless execution.
- Forecasting and Metrics: Run and develop shipped unit forecast models for External Fulfillment programs and create weekly metrics and dashboards to track performance in W/M/QBRs.
- Issue Resolution: Deep dive into issues, identify root causes, and propose solutions and processes to fix them.
- Stakeholder Management: Partner with key stakeholders, such as Operations, Transportation, and Sales, to solve issues and ramp up the program.
- Commitment to Goals: Demonstrate strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained.
- Communication: Be organized, apt, and prompt in notifying situations and updating stakeholders.
Requirements and Qualifications
Basic Qualifications
- Program Management Experience: 2+ years of program or project management experience.
- SQL Knowledge: Knowledge of SQL and ability to analyze data.
Preferred Qualifications
- Lean Principles: Knowledge of Lean principles and DMAIC methodology.
- Requirement Gathering: Experience in requirement gathering and ability to write clear and detailed requirement documents.
- Language Skills: Fluency in Spanish (speaking, writing, and reading).
Skills and Competencies
To succeed in this role, you will need:
- Analytical Mindset: Ability to analyze data, identify trends, and propose solutions.
- Communication Skills: Excellent communication and stakeholder management skills.
- Problem-Solving: Strong problem-solving skills and ability to work in an ambiguous environment.
- Collaboration: Ability to collaborate with cross-functional teams and external partners.
- Adaptability: Willingness to adapt to changing priorities and requirements.
Career Growth Opportunities and Learning Benefits
At Amazon, we offer a dynamic and supportive work environment that encourages growth and learning. As an Analytics Program Manager, you will have opportunities to:
- Develop New Skills: Enhance your analytical, problem-solving, and communication skills.
- Advance in Your Career: Take on new challenges and responsibilities, and advance in your career.
- Collaborate with Experts: Work with experienced professionals and learn from their expertise.
Work Environment and Company Culture
Amazon is a remote-friendly company, and this role can be performed remotely. We offer a flexible work environment that allows you to work from anywhere, at any time. Our company culture is built on the principles of innovation, customer obsession, and ownership. We value diversity, inclusion, and teamwork, and strive to create a work environment that is engaging, challenging, and rewarding.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Perks: Additional perks, such as flexible work arrangements, professional development opportunities, and employee discounts.
Conclusion
If you are a motivated and experienced program manager with a passion for e-commerce and analytics, we encourage you to apply for this exciting opportunity. As an Analytics Program Manager, External Fulfillment - Latin America, you will play a critical role in driving the growth and success of Amazon's e-commerce business in Latin America. Join our team and contribute to our mission to be Earth's most customer-centric company.
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