Experienced Customer Service Representative for Pest Control Industry - Fully Remote Opportunity

Join Our Team: Delivering Exceptional Customer Experiences in the Pest Control Industry

TRC Talent Solutions is excited to present a unique opportunity for a skilled Customer Service Representative to join our client's team in the pest control industry. As a fully remote role, you'll have the flexibility to work from anywhere within the EST or CST time zones, while being part of a dynamic team that prioritizes customer satisfaction and operational excellence.

About Our Client and the Pest Control Industry

Our client is a reputable player in the pest control industry, dedicated to providing effective solutions for homes and businesses. As a Customer Service Representative, you'll be the face of the company, interacting with customers, addressing their concerns, and ensuring their issues are resolved promptly and professionally. The pest control industry is a vital sector that requires a high level of customer service, and our client is committed to setting the standard for excellence.

Key Responsibilities

As a Customer Service Representative, you'll play a critical role in ensuring seamless customer interactions and resolving issues efficiently. Your primary responsibilities will include:

• Dispatching client requests and following up with field, posting, and data entry teams to ensure timely resolution
• Preparing invoices, reports, letters, financial statements, and other documents as required
• Filing and retrieving corporate documents, records, and reports, maintaining accurate and up-to-date records
• Opening, sorting, and distributing incoming correspondence, and preparing responses to correspondence, including faxes and emails
• Collaborating with program managers to ensure completion of all administrative and operational tasks associated with national accounts
• Providing exceptional customer service, responding to customer inquiries, and resolving complaints in a professional and courteous manner

Essential Qualifications and Skills

To succeed in this role, you'll need to possess the following essential qualifications and skills:

• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely
• Strong customer service skills, with a proven track record of resolving customer complaints and issues
• Attention to detail, with the ability to accurately document and record customer/client information
• Ability to work independently and manage your time effectively, prioritizing tasks and meeting deadlines
• Proficiency in computer applications, such as Microsoft Word and PowerPoint, with the ability to learn new systems and software
• Strong interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Associate's degree or higher
• Previous experience in customer service, preferably in the pest control industry or a related field
• 1-2 years of experience in a customer-facing role, with a proven track record of delivering exceptional customer service

What We Offer

As a Customer Service Representative with our client, you'll enjoy a range of benefits, including:

• A competitive hourly rate of $16.20/hr
• A fully remote work arrangement, with the flexibility to work from anywhere within the EST or CST time zones
• A full-time schedule, which may include evenings or weekends
• Opportunities for career growth and professional development within the company
• A dynamic and supportive work environment that prioritizes employee well-being and satisfaction

Company Culture and Work Environment

At TRC Talent Solutions and our client company, we pride ourselves on fostering a culture that values customer satisfaction, teamwork, and employee growth. As a fully remote team, we'll provide you with the tools and resources you need to succeed, while also offering opportunities for collaboration and connection with your colleagues.

Why Join Our Team?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with our client, you'll have the chance to:

• Develop your skills and expertise in a dynamic and supportive environment
• Build a rewarding career in the pest control industry, with opportunities for growth and advancement
• Enjoy a flexible and remote work arrangement, with a competitive compensation package
• Be part of a team that prioritizes customer satisfaction and operational excellence

Equal Opportunity Employer

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). We welcome applications from qualified candidates, regardless of their background, and are committed to providing a fair and inclusive hiring process.

If you're ready to take your customer service career to the next level, we encourage you to apply for this exciting opportunity. Please click the link to submit your application and become part of our dynamic team!