Customer Experience Specialist - Work from Home Opportunity with Teleperformance - Enhance Customer Interactions and Grow Your Career

Join Teleperformance: Where Customer Experience Meets Innovation

Teleperformance is a global leader in customer experience management, partnering with the world's most renowned companies to deliver personalized, omnichannel interactions that exceed customer expectations. As a Customer Experience Specialist working from home, you will be at the forefront of this mission, leveraging your exceptional communication skills and passion for customer satisfaction to drive business success.

Why Choose Teleperformance?

At Teleperformance, we pride ourselves on creating a work environment that is as rewarding as it is challenging. As a valued member of our team, you will enjoy a comprehensive benefits package, ongoing training and development opportunities, and a culture that celebrates diversity, inclusivity, and employee well-being.

• Paid Training: Get equipped with the skills and knowledge you need to excel in your role.
• Competitive Wages: Earn a salary that reflects your value and contributions.
• Full Benefits: Enjoy medical, dental, vision, 401k, and other benefits that support your overall well-being.
• Paid Time Off: Take a break and recharge with paid time off.
• Employee Wellness and Engagement Programs: Participate in initiatives that promote your physical, mental, and emotional health.

Your Impact as a Customer Experience Specialist

As a Customer Experience Specialist, you will be the face of Teleperformance, interacting with customers from diverse backgrounds and providing personalized support via phone, email, or instant message. Your role is critical in resolving customer inquiries, addressing concerns, and ensuring a positive experience that fosters loyalty and trust.

Key Responsibilities:

• Provide customer support via telephone and/or Internet (e.g., instant message, email) to resolve customer inquiries and issues.
• Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
• Escalate product or service-related issues to the appropriate Product Support Specialist.
• Troubleshoot customer problems, identify the root cause, and use tools and resources to determine the best resolution.
• Track and document inbound support requests, ensuring accurate notation of customer problems or issues.
• Update customer information and ensure accurate entry of contact information.
• Meet job standards, including quality standards, adherence to schedule, and average handle time.
• Provide guidance and/or mentoring to less experienced associates.
• Perform other related duties as assigned.

Qualifications and Skills

To succeed as a Customer Experience Specialist at Teleperformance, you should possess:

Essential Qualifications:

• High School Diploma or equivalent.
• 18 years of age or older.
• Excellent customer service skills that build high levels of customer satisfaction.
• Typing speed of 25 WPM.
• Proficiency in PC operation and navigation.
• Effective people skills and sensitivities when dealing with others.
• Ability to work independently and in a team environment.
• Excellent oral and written communication skills.

Preferred Qualifications:

• Previous customer service experience.
• Experience working in a fast-paced, dynamic environment.
• Familiarity with customer relationship management (CRM) software.

Skills and Competencies:

• Strong listening and problem-solving skills.
• Ability to stay composed and objective under pressure.
• Adaptability and flexibility in a constantly changing environment.
• Proficiency in using technology to resolve customer issues.

Career Growth and Development

At Teleperformance, we are committed to helping you grow and develop your career. As a Customer Experience Specialist, you will have opportunities to:

• Advance to senior roles or specialized positions.
• Develop new skills through ongoing training and development programs.
• Participate in mentorship programs and coaching.
• Take on new challenges and responsibilities.

Work Environment and Culture

As a remote Customer Experience Specialist, you will work from home in a virtual team environment. Teleperformance provides the tools, technology, and support you need to succeed in this role. Our culture values:

• Diversity, equity, and inclusion.
• Employee well-being and happiness.
• Collaboration and teamwork.
• Innovation and continuous improvement.

Compensation, Perks, and Benefits

Teleperformance offers a comprehensive compensation package, including competitive wages, benefits, and perks that support your overall well-being. While specific details may vary, our benefits typically include:

• Medical, dental, and vision insurance.
• 401k or other retirement savings plans.
• Paid time off and holidays.
• Employee wellness and engagement programs.
• Ongoing training and development opportunities.

Join Our Team: Apply Now!

If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we encourage you to apply for the Customer Experience Specialist role at Teleperformance. As an Equal Opportunity Employer, we welcome candidates from diverse backgrounds and perspectives.

Apply Job!