Experienced Part-Time Customer Support Specialist for Coca-Cola - Remote Technical Services ($27/Hour)

Join the Coca-Cola Team as a Part-Time Customer Support Specialist - Providing Exceptional Service and Technical Expertise

At Coca-Cola, we're committed to making a difference in the lives of our customers and the communities we serve. As a leading beverage company, we're passionate about delivering high-quality products and exceptional customer experiences. We're now seeking an experienced Part-Time Customer Support Specialist to join our team, providing technical services and support to our valued customers.

About the Role

As a Help Professional at Swire Coca-Cola, you'll be working directly with our clients to ensure that our Coca-Cola products are served at the perfect temperature. This role combines customer care and technical expertise, requiring you to troubleshoot and repair soda fountain machines, as well as provide top-notch customer support. You'll be responsible for covering repair requests in the Fife Region, working as a collaborative team member to deliver exceptional results.

Key Responsibilities

• Perform mechanical services and light remanufacturing on soda fountain equipment according to company standards, ensuring that all equipment is in good working condition.
• Troubleshoot and diagnose issues with soda fountain equipment, identifying problems and implementing effective solutions.
• Maintain all refrigeration equipment in proper working condition, performing routine maintenance tasks and addressing any issues that arise.
• Relocate equipment to perform mechanical services, including preventative maintenance, programming, and corrective actions.
• Provide exceptional customer support, remaining positive and composed under pressure, and working collaboratively as a team member to deliver outstanding results.

Essential Qualifications and Requirements

To be considered for this role, you'll need to meet the following essential qualifications and requirements:

• A Bachelor's degree or equivalent certification in a relevant field.
• A valid driver's license, enabling you to travel to customer locations as required.
• A technical aptitude for repairing machines, with a strong understanding of mechanical and electrical systems.
• The ability to lift 50 pounds, demonstrating physical stamina and strength.
• Flexibility to work on Saturdays or Sundays, as well as holidays, as needed.

Preferred Qualifications and Skills

While not essential, the following preferred qualifications and skills will be considered advantageous:

• Previous experience in a customer support or technical role, preferably in the beverage or food service industry.
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
• A customer-centric approach, with a passion for delivering exceptional service and support.
• Technical skills, including knowledge of soda fountain equipment and refrigeration systems.
• Problem-solving and analytical skills, with the ability to diagnose and resolve complex issues.

Career Growth Opportunities and Learning Benefits

At Coca-Cola, we're committed to the growth and development of our employees. As a Part-Time Customer Support Specialist, you'll have access to a range of training and development opportunities, enabling you to enhance your skills and advance your career. You'll work alongside experienced professionals, gaining valuable insights and knowledge that will help you succeed in your role.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and collaborative team. At Coca-Cola, we're passionate about creating a positive and inclusive work environment, where everyone feels valued and supported. We're committed to diversity, equity, and inclusion, and strive to create a culture that is welcoming and respectful to all.

Compensation, Perks, and Benefits

We're offering a competitive hourly rate of $27 per hour for this part-time role, with opportunities for career advancement and professional growth. As a Coca-Cola employee, you'll also be eligible for a range of benefits, including:

• Comprehensive training and development programs.
• Opportunities for career advancement and professional growth.
• A dynamic and inclusive work environment.
• A range of benefits and perks, including health insurance, retirement plans, and more.

Why Join Coca-Cola?

At Coca-Cola, we're passionate about making a difference in the lives of our customers and the communities we serve. We're committed to delivering high-quality products and exceptional customer experiences, while also creating a positive and inclusive work environment. If you're a motivated and customer-focused individual with a technical aptitude, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and be part of a company that is shaping the future of the beverage industry. Apply now and take the first step towards a rewarding and challenging career with Coca-Cola!