Experienced Customer Service Representative – Remote Healthcare Support Specialist for Patient-Centric Care Delivery

Introduction to Providence Elderplace Oregon

Imagine being part of a team that is dedicated to providing patient-focused, whole-person care built on understanding, commitment, and mutual respect. At Providence Elderplace Oregon, we value our caregivers as invaluable members of our community, and we're seeking an experienced Customer Service Representative to join our team. As a remote healthcare support specialist, you will play a vital role in resolving customer concerns related to contract provider payments for housing and claim status/inquiries from hospitals, specialists, and nursing homes.

Key Responsibilities

In this dynamic role, you will be responsible for handling a high volume of inbound and outbound phone calls, emails, and faxes from participants, their families, nursing homes, housing providers, hospitals, and billing offices. Your excellent problem-solving skills and professional demeanor will enable you to research payment issues, identify solutions, and respond to customers in an efficient and patient-centric manner. Additional administrative tasks will include entering new enrollees, updating participant demographics, and performing data entry tasks.

• Handle a large volume of inbound and outbound phone calls, emails, and faxes from various stakeholders
• Research payment issues and identify solutions to resolve customer concerns
• Respond to customers in a professional, patient, and people-first attitude manner
• Enter new enrollees, update participant demographics, and perform data entry tasks
• Collaborate with internal teams to ensure seamless customer support

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 5 years of experience in managing high-volume customer service inbound and outbound calls in a healthcare setting
• Experience with referral entry, handling correspondence, payment, and claim inquiries from housing and billing companies
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent communication and problem-solving skills
• Ability to work remotely and maintain confidentiality and data security

Preferred Qualifications

While not required, the following preferred qualifications will make you a stronger candidate:

• Bachelor's Degree in Healthcare, Customer Service, Business, Accounting, or a related field
• Experience with computerized spreadsheet applications, managed care payment systems, Epic, QuickBooks Pro software, or other business accounting software
• Proficiency in MS Office products
• Previous experience working in a healthcare setting, preferably with a focus on customer service

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with a patient-centric approach
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and data security
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At Providence, we are committed to supporting the growth and development of our caregivers. As a Customer Service Representative, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs and training opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career progression
• Access to a range of educational resources and tools

Work Environment and Company Culture

At Providence, we pride ourselves on our inclusive and supportive work environment. As a Customer Service Representative, you will be part of a team that values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels valued and respected.

Our company culture is built on the principles of patient-focused care, whole-person care, and mutual respect. We believe in empowering our caregivers to provide the best possible care to our patients, and we support them every step of the way.

Compensation, Perks, and Benefits

As a Customer Service Representative at Providence, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive pay, including holiday pay and shift pay differentials
• Best-in-class benefits, including full medical, dental, and vision coverage from your first day
• 401(k) plan with employer matching and complementary retirement planner
• Generous paid time off for vacation, sick days, and holidays
• Tuition reimbursement and student loan forgiveness programs
• Wellness and mental health assistance programs
• Back-up child and elder care to help with care disruptions for your family
• Voluntary benefits, like pet, auto, and home insurance, and more!

Conclusion

If you are a motivated and patient-centric customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Providence Elderplace Oregon, you will be part of a team that is dedicated to providing the best possible care to our patients, and you will have the opportunity to make a real difference in the lives of others.

Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become part of a community that values and supports its caregivers every step of the way.