Customer Service Representative - Remote Opportunity with a Fortune 500 Global Healthcare Company

Join the Team: Customer Service Representative for a Leading Global Healthcare Company

Are you looking for a new challenge in your career? Do you have a passion for delivering exceptional customer service? Look no further! Arsenault Professional & Industrial is excited to announce a remote job opportunity for a Customer Service Representative with a Fortune 500 company in the global healthcare industry based in New York City, NY. This is a temp-to-hire position with opportunities for growth and development.

About the Company and Industry

Our client is a leading player in the global healthcare industry, dedicated to providing innovative solutions and exceptional service to their customers. With a strong presence in the market, they are committed to making a positive impact on people's lives. As a Customer Service Representative, you will be an integral part of their team, working closely with customers, warehouses, and offices to resolve issues and provide top-notch service.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to work remotely on a full-time basis. As a Customer Service Representative, you will be responsible for handling incoming customer issues, resolving problems, and providing exceptional service to customers. If you have excellent communication skills, previous customer service experience, and a passion for delivering outstanding results, we encourage you to apply.

Key Responsibilities:

• Handle all incoming customer issues and resolve them using smart customer-focused decision-making skills
• Act as a liaison between the warehouse, office, and customer to research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc.
• Follow up on all outstanding tasks to ensure completion and provide updates to customers as needed
• Anticipate and mitigate any issues before they can negatively impact the customer experience
• Assist hospitals with product conversions and special reporting needs
• Respond quickly and professionally to customer telephone questions and concerns

Requirements and Qualifications:

To be successful in this role, you should possess the following qualifications and skills:

• Excellent communication skills and the ability to practice proper phone and email etiquette
• Previous customer service experience and comfort with sitting in front of a computer for the majority of your shift
• Working knowledge of Microsoft Office and comfort with training in Salesforce
• Basic skills with a moderate level of proficiency and the ability to consult with senior peers on non-complex projects
• High School Diploma or GED required

What We Offer:

As a Customer Service Representative with our client, you will enjoy a range of benefits and perks, including:

• Competitive pay rate of $20.00 per hour with weekly pay
• Full benefits package offered upon permanent hire
• Temp-to-hire position with opportunities for growth and development
• Flexible work arrangements with remote work options
• Opportunities for career growth and professional development

Why Choose Arsenault?

At Arsenault Professional & Industrial, we are dedicated to finding the best job opportunities for our candidates. Our industrial staffing experts are laser-focused on opportunities with competitive pay, safe work environments, and cultures that recognize your value. We believe in connecting great people with great companies, and we are committed to helping you discover what's next in your career.

Our Culture and Values:

At Arsenault, we value diversity, inclusion, and equality. We believe that a diverse and inclusive team is essential to providing exceptional service to our clients. We are proud to be an Equal Employment Opportunity and Affirmative Action employer, and we welcome applications from candidates of all backgrounds.

Career Growth Opportunities and Learning Benefits:

As a Customer Service Representative with our client, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development training to enhance your skills and knowledge
• Mentorship programs to support your career growth and development
• Opportunities for advancement within the company
• Flexible work arrangements to support work-life balance

Work Environment and Company Culture:

Our client is committed to creating a positive and inclusive work environment that supports the well-being and success of their employees. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance. Our client's company culture is built on values of integrity, respect, and teamwork, and they are committed to providing exceptional service to their customers.

Compensation, Perks, and Benefits:

As a Customer Service Representative with our client, you will enjoy a range of compensation, perks, and benefits, including:

• Competitive pay rate with weekly pay
• Full benefits package offered upon permanent hire
• Paid time off and holidays
• Opportunities for bonuses and incentives

Conclusion:

If you are a motivated and customer-focused individual looking for a new challenge in your career, we encourage you to apply for this exciting opportunity as a Customer Service Representative with our client. With a competitive pay rate, full benefits package, and opportunities for growth and development, this is a job you won't want to miss. Apply today and take the first step towards a rewarding and fulfilling career!

Don't miss this opportunity to join a leading global healthcare company and take your career to the next level. Apply now and start your journey towards success!