Experienced Full-Time Customer Service Representative - Remote in Florida - Delivering Exceptional Pet Parent Experiences with a Fast-Growing E-commerce Retailer

Join the Chewy Team: Revolutionizing the Pet Industry with Exceptional Customer Experiences

Are you a motivated and customer-focused individual with a passion for delivering exceptional experiences? Do you have a love for pets and a desire to make a difference in their lives? Look no further! Chewy, one of the fastest-growing e-commerce retailers of all time, is seeking a full-time Customer Service Representative to join our award-winning customer service organization. As a remote team member, you'll have the opportunity to work from the comfort of your own home in Florida, providing top-notch support to our valued pet parents.

About Chewy and Our Culture

At Chewy, we're revolutionizing the pet industry by providing an exceptional customer experience. Our mission is to make the lives of pet parents and their pets easier, happier, and healthier. We're a team of passionate individuals who are dedicated to delivering outstanding customer service, and we're looking for talented team members like you to join our crew. Our culture is built on the principles of empathy, kindness, and a passion for helping others. We're a diverse and inclusive team, and we value the unique perspectives and experiences that each team member brings to the table.

Our Values

• Customer Obsession: We're dedicated to delivering exceptional customer experiences and making the lives of pet parents and their pets easier, happier, and healthier.


• Empathy and Kindness: We operate with empathy, kindness, and understanding in every interaction, whether it's with customers, colleagues, or partners.


• Innovation: We're always looking for new ways to improve our services, products, and processes to better serve our customers and team members.


• Diversity and Inclusion: We value and celebrate diversity and inclusion, and we're committed to creating an inclusive and welcoming work environment for all team members.

What You'll Do

As a Customer Service Representative at Chewy, you'll be the face of our company, providing exceptional support to our valued pet parents. Your primary responsibilities will include:

• Engaging with Customers: You'll interact with customers who contact us for a variety of topics, ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned.


• Researching and Problem-Solving: You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.


• Providing Exceptional Customer Service: You'll operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.


• Collaborating with Team Members: You'll engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.


• Continuous Learning and Growth: You'll operate with a willingness to learn, share feedback, receive feedback, and operate in a culture of being open-minded to grow.

What You'll Need

To be successful in this role, you'll need:

• 2+ Years of Customer Service Experience: You'll need a minimum of 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences.


• Excellent Communication Skills: You'll need to demonstrate excellent communication skills (written, verbal, and listening) in a written assessment.


• Multi-Tasking and Adaptability: You'll need to be able to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.


• Proficiency in Using Computers: You'll need to be proficient in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.


• Flexibility and Adaptability: You'll need to be flexible and adaptable, with the ability to shift schedule and work overtime as needed by the business unit.


• High School Diploma or Equivalent: You'll need a high school diploma or equivalent.


• Background Check: You'll need to be able to pass a background check.

Technical Requirements

To work from home, you'll need:

• Reliable High-Speed Internet: You'll need a reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10Mbps upload speed).


• Work Area Requirements: Your work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.


• Webcam and Computer Equipment: You'll need a work area acceptable for webcam use, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam).


• Cell Phone or Tablet: You'll need a cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why Chewy Customer Service?

At Chewy, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Here are just a few reasons why you might love working with us:

• Belonging and Inclusion: Chewy is a place where you can be your authentic self, and we're committed to creating an inclusive and welcoming work environment for all team members.


• Growth and Development: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.


• Making a Difference: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.


• Ongoing Training and Development: When you join Chewy Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.


• Competitive Wages and Benefits: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

What We Offer

As a valued member of our team, you'll enjoy:

• Starting Wage of $15.50/hour: We offer a competitive starting wage of $15.50/hour, with opportunities for growth and development.


• Comprehensive Benefits Package: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and more.


• Ongoing Training and Development: We provide ongoing training and development opportunities to help you grow and succeed in your role.


• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to help you balance your work and personal life.

How to Apply

If you're excited about the opportunity to join our team and deliver exceptional customer experiences, please submit your application. We can't wait to hear from you!

For more information about Chewy and our job opportunities, please visit our website. We're an equal opportunity employer, and we value and celebrate diversity and inclusion in our workplace.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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