Technical Support and Customer Care Specialist - Work at Home - QuickBooks Expertise and Exceptional Customer Experience

Join the Concentrix Team: Delivering Outstanding Customer Experiences from the Comfort of Your Home

Imagine being part of a dynamic team that empowers small businesses to succeed by providing top-notch customer support and technical expertise. At Concentrix, we're passionate about helping our clients achieve their goals, and we're looking for talented individuals like you to join our team as a Technical Support and Customer Care Specialist - Work at Home. As a key member of our team, you'll have the opportunity to work with QuickBooks, troubleshoot technical issues, and deliver exceptional customer experiences from the comfort of your own home.

About Concentrix: A Global Leader in Customer Engagement Services

Concentrix is a global workplace that offers infinite possibilities for growth and career development. We're a company like no other, with a culture that's rich in diversity and talent. Our mission is to be the greatest customer engagement services company in the world, and we're achieving this by embracing our culture and empowering our staff to grow and achieve their career goals. With cutting-edge technology solutions, proven design thinking expertise, and exceptional customer experience centers, we're disrupting the market and delivering outstanding results for our clients.

Job Summary

As a Technical Support and Customer Care Specialist - Work at Home, you'll be responsible for responding to basic and routine inquiries of a technical nature, including hardware/software, or other designated client products. You'll assist external users of our client's technical products or services by answering questions and solving problems involved in their use. Our ideal candidate is passionate about helping others, has excellent problem-solving skills, and can work independently with minimal supervision.

Key Responsibilities:

• Assist customers with QuickBooks; research and provide resolution to questions and problems
• Troubleshoot issues that are technical in nature, including hardware, software, and networking
• Solve problems that may be unstructured and require use of conceptual thinking skills
• Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs)
• Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
• Prepare complete and accurate work, including appropriately notating accounts as required
• Participate in activities designed to improve customer experience and business performance

Essential Qualifications:

• High school diploma or GED is required
• You must be at least 18 years of age
• A passion to help those in need; Customer Service Excellence
• Curious, with a desire to always learn more, including strong problem-solving skills
• Ability to work as a team member, as well as independently with minimal supervision
• Effectively communicates, both written and verbally
• Troubleshoot basic and routine customer issues that are technical in nature
• Ability to multi-task and adapt to changes quickly
• Dependable and flexible to rotate shifts, as needed

Preferred Qualifications:

• Previous experience in customer support or technical support
• Familiarity with QuickBooks or similar accounting software
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

What We Offer

At Concentrix, we're committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer:

• Competitive base pay starting at $14.00/hr
• Casual dress attire
• Paid Training to teach you how to use QuickBooks and help provide awesome customer support
• Medical, Dental, & Vision Plans available
• Paid Time Off (PTO)
• 401(k) Savings Plan
• Employee Referral Bonuses

Career Growth Opportunities and Learning Benefits

At Concentrix, we're passionate about helping our employees grow and achieve their career goals. We offer a range of training and development programs, including:

• Paid training to teach you how to use QuickBooks and help provide awesome customer support
• Opportunities for career advancement and professional growth
• Mentorship programs to help you develop your skills and expertise
• Access to cutting-edge technology solutions and innovative tools

Work Environment and Company Culture

At Concentrix, we're proud of our company culture and work environment. Here are some highlights:

• Work from home opportunity
• Flexible scheduling and remote work arrangements
• Collaborative and inclusive work environment
• Opportunities for socialization and team-building
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive base pay
• Paid training and development programs
• Medical, Dental, & Vision Plans
• Paid Time Off (PTO)
• 401(k) Savings Plan
• Employee Referral Bonuses

Conclusion

If you're passionate about delivering exceptional customer experiences and have a desire to help small businesses succeed, we encourage you to apply for this exciting opportunity. As a Technical Support and Customer Care Specialist - Work at Home, you'll have the chance to work with QuickBooks, troubleshoot technical issues, and make a real difference in the lives of our customers. Don't miss out on this opportunity to join our team and start your career with Concentrix.

Apply today and be part of a team dedicated to helping Small Businesses succeed!

Concentrix is an EEO/AA/M/F/Vet/Disability Employer.