Bilingual Customer Service Representative - Home-Based (French/English) - Exceptional Client Experiences at a Global Leader

Join the Team at Concentrix + Webhelp: Where People Come First

Are you looking for a career change that allows you to work from home with a world-leading organization that prioritizes a genuine people-centric culture and a true sense of belonging? Do you want to be part of a company that consistently wins awards for Best Workplaces in the World, Happiest Employees, and Best Companies for Career Growth? If so, then a Bilingual Customer Service Representative - Home-Based (French/English) role at Concentrix + Webhelp is the perfect opportunity for you!

As a Bilingual Customer Service Representative - Home-Based (French/English), you will join a diverse team of 70+ countries where every member contributes and supports each other in success and well-being. Together, we help the world's most recognized brands improve their businesses through exceptional customer experiences (CX) and technological innovation. With continuous growth, we are looking for more talented individuals to join our mission - people who are as passionate about delivering exceptional customer service experiences as we are.

Career Growth and Personal Development

This is an excellent home-based work opportunity that will allow you to reinvent a new career path and make friends for life. We will provide you with all the training, technologies, and ongoing support you need to succeed. At Concentrix + Webhelp, there is real potential for professional (and personal) growth. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of free learning and development programs designed to put you on the path to the career you've always envisioned.

Key Responsibilities:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Maintain in-depth knowledge of client products and/or services, such as smartphones, tablets, computers, and wearable devices; familiarity with iOS and/or MacOs, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences... with a smile

Requirements:

Your skills, integrity, knowledge, and genuine compassion will bring value and success to every customer interaction. Other qualifications for our Bilingual Customer Service Representative - Home-Based (French/English) role include:

• Fluent in both French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet and distraction-free home environment for working
• Strong computer navigation skills and computer knowledge
• Mastery of rapid multi-tasking
• Willingness to learn new technologies
• A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed in more detail with a recruiter)
• High-speed internet (no wireless/ hotspots or satellite) and a smartphone

What We Offer:

One of our company culture beliefs is: We advocate for our employees. That's why we invest significantly in our people, infrastructure, and capabilities to ensure the long-term success of our teams and clients. And we will invest in YOU to help you in your career journey and personal development. In this role, you will also receive:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid time off and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy work-life balance
• Mentorship programs that support your enriching career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Concentrix Day celebrations, Team Appreciation Day, Customer Service Week, Global Clean-Up Day, #MyOneEarthPromise, and more!

Our Culture and Values:

At Concentrix + Webhelp, we pride ourselves on our people-centric culture and commitment to diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we invest in their growth and well-being. Our culture is built on the following values:

• Customer obsession: We are passionate about delivering exceptional customer experiences and building long-term relationships with our clients.
• Integrity: We operate with transparency, honesty, and ethics in all our interactions.
• Respect: We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and respected.
• Accountability: We take ownership of our actions and results, and are committed to continuous learning and improvement.
• Collaboration: We work together as a team, sharing knowledge, expertise, and resources to achieve common goals.

Why Join Us:

If you're looking for a challenging and rewarding career in customer service, with opportunities for growth and development, then we want to hear from you. At Concentrix + Webhelp, we offer:

• Career growth opportunities: We promote from within and offer training and development programs to help you advance in your career.
• Competitive compensation and benefits: We offer competitive salaries, bonuses, and benefits packages to support your well-being and financial security.
• Flexible work arrangements: We offer flexible work arrangements, including home-based work options, to support your work-life balance.
• Diverse and inclusive culture: We strive to create a workplace that is welcoming and inclusive of diverse perspectives and backgrounds.

How to Apply:

If you're excited about this opportunity and want to join our team, please apply now. We can't wait to hear from you and discuss how you can contribute to our mission of delivering exceptional customer experiences.

Apply now and take the first step towards a rewarding career in customer service!