Experienced Customer Care Representative - Equipment Finance Customer Service in Commercial Banking Operations
Join the Wells Fargo Team as a Customer Care Representative
At Wells Fargo, we're dedicated to putting our customers at the center of everything we do. We're seeking talented individuals who share our passion for delivering exceptional customer experiences and embracing diversity, equity, and inclusion in the workplace. As a Customer Care Representative in our Equipment Finance department, you'll play a critical role in providing top-notch service to our customers and helping us build a better Wells Fargo.
About Wells Fargo
Wells Fargo is a leading financial services company with approximately $1.9 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services to our customers through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Our company is committed to building strong customer relationships balanced with a strong risk-mitigating and compliance-driven culture.
Job Summary
We're seeking a highly skilled Customer Care Representative to join our Equipment Finance team in Commercial Banking Operations. As a Customer Care Representative, you'll be responsible for responding to inquiries and issues from customers on a variety of complex financial products, services, and customer segments through various channels. You'll provide a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
Key Responsibilities
- Respond to customer inquiries and issues via phone, email, chat, and other communication channels
- Resolve customer problems and concerns in a timely and professional manner
- Provide detailed information about financial products and services, including features, benefits, and terms
- Identify opportunities to improve the customer service experience and offer ideas to resolve internal and external customer issues
- Perform moderately complex customer support tasks, including data entry, document processing, and issue resolution
- Receive direction from customer service supervisors and escalate non-routine questions and issues
- Interact with internal and external partners and clients/customers to resolve complex issues
- Provide training and guidance to less experienced individuals, as well as internal and external customers
- Manage risk by following all policies and procedures and staying up-to-date on changes
Essential Qualifications
- 2+ years of customer service, financial services, or contact center experience
- Equivalent experience demonstrated through work experience, training, military experience, or education
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Preferred Qualifications
- Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
- Ability to interact effectively with internal and external partners and clients/customers
- Experience navigating multiple computer systems, applications, and utilizing search tools to find information
- Strong attention to detail and accuracy skills
- Experience delivering results in a fast-paced, deadline-driven environment
- Financial services experience and/or contact center experience
Skills and Competencies
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and workflows
Career Growth Opportunities and Learning Benefits
At Wells Fargo, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, including:
- Comprehensive onboarding program
- Ongoing training and development opportunities
- Leadership development programs
- Tuition reimbursement and education assistance programs
Work Environment and Company Culture
Our company culture is built on a foundation of diversity, equity, and inclusion. We strive to create a work environment that's inclusive, respectful, and supportive of all employees. We offer:
- A hybrid schedule with flexible work arrangements
- Opportunities for professional growth and development
- A diverse and inclusive workplace culture
- Competitive compensation and benefits package
Compensation, Perks, and Benefits
We offer a competitive compensation and benefits package, including:
- Competitive salary and bonuses
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Employee assistance program
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.
Conclusion
At Wells Fargo, we're committed to building a better future for our customers, employees, and communities. We believe in diversity, equity, and inclusion, and we're looking for talented individuals who share our values. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
Apply now and join the Wells Fargo team!
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