**Experienced Customer Service Representative – Hybrid Work Opportunity for Growth and Development**

Are you a customer-focused individual looking for a dynamic work environment that offers a perfect blend of flexibility and growth opportunities? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join our team as a Customer Service Representative at KellyConnect, a leading provider of workforce solutions. **About Us** At KellyConnect, we're passionate about helping people discover what's next in their careers. With a rich history of innovation and a commitment to excellence, we've built a reputation as a trusted partner for businesses and job seekers alike. Our mission is to empower individuals to achieve their full potential, and we're excited to offer this opportunity to a talented and motivated individual like you. **Schedule and Compensation Details** We understand that work-life balance is essential, which is why we're offering a hybrid work solution that combines the best of both worlds. As a Customer Service Representative, you'll enjoy: * **Office Rotation**: Work from our centrally located office in Irvine, California on Tuesdays and Thursdays, and every other Friday. * **Work from Home Rotation**: Enjoy the flexibility of working from home on Mondays and Wednesdays, and every other Friday. * **Competitive Pay Rate**: Earn a competitive salary of $26 per hour, reflecting your value to our organization. * **Benefits**: Enjoy comprehensive medical and dental benefits, as well as opportunities for growth and development. **Why Join Our Team?** As a Customer Service Representative at KellyConnect, you'll have the chance to: * **Gain Valuable Experience**: Develop your skills and knowledge in a dynamic and supportive work environment. * **Enjoy a Positive Work Environment**: Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service. * **Paid Training**: Receive comprehensive training to ensure you have the skills and knowledge to succeed in your role. * **Confidentiality and Security**: Work with sensitive information while maintaining confidentiality and adhering to our strict security protocols. **Responsibilities** As a Customer Service Representative, your typical day will involve: * **Processing Product Complaints**: Respond to customer inquiries and resolve issues through various communication channels, including phone, email, and chat. * **Investigating Complaints**: Thoroughly investigate customer complaints, ensuring a positive experience while maintaining a timely and courteous demeanor. * **Updating Databases**: Accurately update databases with pertinent details and product information, ensuring seamless communication with customers and internal stakeholders. * **Escalating Issues**: Identify and escalate issues to appropriate levels as needed, ensuring timely resolution and customer satisfaction. * **Maintaining Confidentiality**: Adhere to our strict confidentiality protocols, protecting sensitive customer and proprietary information. **Qualifications** To succeed in this role, you'll need: * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required. * **Customer Service Experience**: At least 6 months of customer service experience, with a proven track record of delivering exceptional service. * **Problem-Solving and Organizational Skills**: Strong problem-solving and organizational skills, with the ability to work in a fast-paced environment. * **Hybrid Work Schedule**: Ability to work a hybrid work schedule, comprising weekly office and remote requirements. **What's Next?** If you're excited about this opportunity, we invite you to apply today! Our recruitment process is designed to ensure a smooth and efficient experience, with the following steps: * **Application**: Submit your application, including your resume and a cover letter. * **Screening**: Our recruitment team will review your application, ensuring you meet the minimum qualifications. * **Interviews**: Participate in a series of interviews, demonstrating your skills and experience. * **Assessment**: Complete a comprehensive assessment, evaluating your problem-solving and organizational skills. **Ready to Take the Next Step?** Apply now to become a Customer Service Representative at KellyConnect, and discover a career that offers growth, development, and a perfect blend of flexibility and work-life balance. Apply Job! For more such jobs, please click here! Apply for this job