**Experienced Virtual Customer Care Representative – Pet Industry E-commerce Expert**

About Chewy

Chewy is a leading e-commerce company in the pet industry, dedicated to delivering happiness and providing pet parents with the best products and services. With a strong commitment to customer satisfaction, Chewy has revolutionized the way people shop for pet supplies. Our mission is to make pet parenting easy and enjoyable for our customers, and we're looking for talented individuals to join our team of passionate pet lovers.

Job Overview

As a Virtual Customer Care Representative at Chewy, you will play a pivotal role in delivering exceptional customer experiences while working remotely. You will be the voice of Chewy, assisting pet parents with their inquiries, resolving issues, and ensuring they have a seamless shopping experience from the comfort of their homes. If you're a pet lover with excellent communication skills and a passion for helping others, we invite you to join our team.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, demonstrating empathy and professionalism.
• Assist customers in navigating the Chewy website, offering guidance on product selection, order placement, and tracking.
• Resolve customer concerns, including order issues, product inquiries, and billing questions, with a focus on first-contact resolution.
• Provide accurate information about Chewy's products, services, and policies.
• Collaborate with fellow team members and other departments to ensure customer satisfaction.
• Maintain a high level of product knowledge to effectively address customer needs.

Essential and Preferred Qualifications

We're looking for individuals with the following qualifications:

• Strong communication skills, both written and verbal, with a friendly and empathetic demeanor.
• Previous customer service experience is a plus, but not required.
• A passion for pets and an understanding of pet-related products is highly desirable.
• Ability to work in a fast-paced, remote environment with a focus on delivering exceptional customer service.
• Proficiency in using technology, including computers, software applications, and virtual communication tools.
• Flexibility in working non-traditional hours, including evenings and weekends.

Skills and Competencies Required for Success

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Strong problem-solving and conflict resolution skills to resolve customer concerns in a timely and professional manner.
• Ability to work independently and as part of a team to achieve customer satisfaction goals.
• Strong product knowledge to effectively address customer needs and provide accurate information about Chewy's products and services.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our employees grow and develop their skills. As a Virtual Customer Care Representative, you'll have opportunities to:

• Develop your product knowledge through comprehensive training and ongoing support.
• Advance your career within a growing company with a strong commitment to customer satisfaction.
• Participate in virtual team-building activities and enjoy a supportive work culture.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual team is dedicated to delivering exceptional customer experiences, and we're committed to creating a positive and supportive work environment. You'll have access to:

• Comprehensive training and ongoing support to ensure your success.
• Virtual team-building activities to connect with your colleagues and build relationships.
• A supportive work culture that values employee well-being and satisfaction.

Compensation, Perks, and Benefits

We offer a competitive hourly wage with performance-based incentives, as well as:

• Comprehensive training and ongoing support to ensure your success.
• Employee discounts on pet products to help you save on the things you love.
• Virtual team-building activities to connect with your colleagues and build relationships.
• A supportive work culture that values employee well-being and satisfaction.

How to Apply

If you're a passionate pet lover with excellent communication skills and a desire to deliver exceptional customer experiences, we invite you to join the Chewy family. Apply now to become a Virtual Customer Care Representative and be part of our mission to deliver happiness to pets and their families.

About Chewy

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, or any other characteristic protected by law.

Apply Now

Apply Job!

Explore More Opportunities

Please click here to explore more job opportunities and find your dream career.