**Experienced Customer Care Professional - Consumer Product Services Representative**

At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Care Professional - Consumer Product Services Representative, you'll play a vital role in shaping the future of customer service and driving business growth. If you're passionate about delivering world-class service, building strong relationships, and continuously improving your skills, we want to hear from you. **About Us** At American Express, we're a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of integrity, respect, and a passion for delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to work with a diverse group of talented professionals who share our values and are dedicated to making a positive impact. **Our Culture** At American Express, we believe that our colleagues are our greatest asset. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on a foundation of trust, respect, and open communication, and we encourage our colleagues to take ownership of their work and contribute to our company's success. **Job Summary** As a Customer Care Professional - Consumer Product Services Representative, you'll be responsible for delivering exceptional customer experiences through inbound calls, email, and other communication channels. You'll work closely with our customers to understand their needs, provide personalized solutions, and build strong relationships. Your goal will be to exceed customer expectations, drive business growth, and continuously improve your skills and knowledge. **Key Responsibilities** * Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy * Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members * Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales * Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed * Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets **Preferred Qualifications** * Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication * Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Passion for consultative sales, recommending products or solutions tailored to each customer * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations * Ability to adapt communication style to a wide variety of personalities and situations * Commitment to implementing feedback as a means to achieving individual and team performance goals * Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy * Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day **Additional Requirements** * Flexibility to work anytime between 6:00am-2:00am including weekends * High school diploma or equivalent required; bachelor's degree preferred * Workplace Flexibility: Full time. Shift flexibility requirements * Location: SUNRISE, FLORIDA **What We Offer** At American Express, we're committed to providing our colleagues with a comprehensive benefits package that supports their physical, financial, and mental well-being. Our benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Why Join Us?** At American Express, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our colleagues are our greatest asset, and we're dedicated to providing them with the support and resources they need to thrive, professionally and personally. If you're passionate about delivering exceptional customer experiences, building strong relationships, and continuously improving your skills, we want to hear from you. **How to Apply** If you're ready to take your career to the next level and join a team of talented professionals who share our values and are dedicated to making a positive impact, apply now. We can't wait to hear from you! **Equal Opportunity Employer** American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Disclaimer** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. Apply for this job