**Experienced Customer Service Supervisor – Remote Leadership Opportunity with CVS Health**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at CVS Health as an Experienced Customer Service Supervisor. As a key member of our leadership team, you will be responsible for overseeing a team of customer service representatives, driving business results, and fostering a culture of excellence and innovation. **About CVS Health** At CVS Health, we are committed to making a meaningful difference in the lives of our customers and patients. Our purpose is to bring our heart to every moment of your health, and we strive to deliver enhanced human-centric healthcare for a rapidly changing world. With a rich history of innovation and a passion for customer-centricity, we are a leader in the healthcare industry. Our Heart At Work Behaviors support our purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As an Experienced Customer Service Supervisor, you will be responsible for the overall supervision of customer service employees, driving member/provider satisfaction, retention, and growth by efficiently delivering competitive services to providers. You will develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork, delivering excellent customer service. You will also be responsible for: * Developing and maintaining strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives * Removing barriers to job performance and ensuring regulatory compliance * Attracting, selecting, and retaining high-caliber, diverse talent able to successfully achieve or exceed business goals * Building a cohesive team that works well together * Acting as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions **Key Responsibilities** * Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork, delivering excellent customer service * Utilize available incentive programs to reward, recognize, and celebrate team and individual successes * Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs * Monitor all performance measures such as daily stats and schedule adherence; allocate resources to meet volume and performance demands * Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives * Remove barriers to job performance and ensure regulatory compliance * Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals * Build a cohesive team that works well together * Act as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions **Essential Qualifications** * 3-5 years of call center experience * 1-3 years of supervisory experience in a highly transactional organization * 1+ years of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data * High-speed internet access (25 Mbps or higher) * Router located in a place where you can set up and work with a direct connection (NOT WI-FI) (ethernet cord directly from computer to router) **Preferred Qualifications** * Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase * Project management experience * LEAN Six Sigma methodology and experience * Education: HS Diploma **Skills and Competencies** * Strong leadership and communication skills * Ability to analyze data and make informed decisions * Excellent problem-solving and conflict resolution skills * Ability to work in a fast-paced, dynamic environment * Strong customer service skills * Ability to build and maintain strong relationships with team members and stakeholders * Strong analytical and problem-solving skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At CVS Health, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * Leadership development programs * Technical training and certification programs * Mentorship and coaching programs * Education assistance programs * Free development courses **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on our Heart At Work Behaviors, which include: * Empathy and compassion * Collaboration and teamwork * Innovation and creativity * Accountability and ownership * Respect and inclusivity **Compensation, Perks, and Benefits** We offer a competitive salary range of $40,600.00 - $75,000.00, depending on experience and qualifications. In addition to your compensation, you will enjoy a range of benefits, including: * Medical, dental, and vision benefits * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year * Number of paid holidays, sick time, and other time off consistent with relevant state law and company policies **Conclusion** If you are a motivated and experienced leader with a passion for delivering exceptional customer experiences, we invite you to join our team at CVS Health as an Experienced Customer Service Supervisor. Apply now and take the first step towards a rewarding career with a company that puts its heart into caring for our colleagues and our communities. Apply for this job