Billing Customer Service Representative - Remote Opportunity with Workwarp in Healthcare Billing Support

Transforming Healthcare Billing Experience: Join Our Team!

At Workwarp, we're revolutionizing the way healthcare billing is handled, focusing on creating a seamless and compassionate experience for patients navigating complex medical bills. As a pioneering company in the healthcare billing support sector, we're committed to delivering exceptional service that not only meets but exceeds patient expectations. If you're passionate about making a difference in people's lives by providing top-notch customer service, we invite you to explore an exciting opportunity to join our dynamic team as a Billing Customer Service Representative.

About the Role: Billing Customer Service Representative

As a Billing Customer Service Representative at Workwarp, you will be the cornerstone of our patient-centric approach, ensuring that every individual we serve receives the support and care they deserve during what can be a challenging time. This role is not just about resolving billing inquiries; it's about understanding the unique needs of each patient, offering personalized solutions, and embodying the empathy and compassion that defines our company culture.

Key Responsibilities:

• Patient Claim Management: Review patient claims on an individual basis, investigating and managing credits, refunds, and payments with precision and care.
• Billing Hotline Management: Ensure that our billing hotline is a reliable resource for patients, providing them with the support they need via phone, email, or other communication channels.
• Outbound Patient Communications: Make soft calls to patients to ensure they have received their invoices, address any questions they may have, and work with them to find feasible payment solutions tailored to their financial situation.
• Exceptional Customer Service: Communicate effectively with patients, internal team members, and clients through various channels, ensuring that every interaction is positive and productive.
• Time Management and Team Support: Utilize your time efficiently to meet departmental service levels, contributing to improved patient care, and be willing to assist colleagues within the unit as needed.

Essential Qualifications:

• Healthcare Experience: A minimum of one year of experience in a healthcare setting, preferably working directly with patients on bill resolution or similar customer-facing roles.
• Microsoft Office Skills: Basic proficiency in Microsoft Outlook and Excel, with the ability to learn and adapt to our specific systems and tools.

Preferred Qualifications and Skills:

• Outbound Collection Calls: Experience in making soft collection calls to patients regarding their bills, demonstrating a sensitive and understanding approach.
• Handling Difficult Conversations: Proven ability to manage challenging interactions with patients, resolving their concerns with empathy and professionalism.
• Compassionate Approach: A positive and sympathetic demeanor, particularly when dealing with patients who have Substance Use Disorders, showing an understanding of their unique challenges.
• Adaptability and Learning Willingness: While not every requirement needs to be met, a great attitude and eagerness to learn and grow within the role are highly valued.

Career Growth and Learning Benefits:

At Workwarp, we're not just looking for individuals to fill a role; we're investing in professionals who are eager to grow and develop their skills. As a Billing Customer Service Representative, you'll have access to comprehensive training programs designed to enhance your understanding of healthcare billing, customer service excellence, and our proprietary systems. Our commitment to your professional development means you'll have opportunities to advance within the company, taking on new challenges and responsibilities as you grow.

Work Environment and Company Culture:

As a remote position, you'll be part of a distributed team that values flexibility, autonomy, and work-life balance. Our company culture is built on a foundation of empathy, integrity, and collaboration, ensuring that every team member feels supported and empowered to deliver their best work. Regular virtual team meetings, training sessions, and social events help foster a sense of community and connection among our team members.

Compensation, Perks, and Benefits:

We offer a competitive salary that reflects your experience and qualifications. Beyond financial compensation, our benefits package includes a range of perks designed to support your well-being and job satisfaction. These include opportunities for professional growth, a flexible work environment, and a culture that prioritizes your health and happiness.

Join Our Mission:

If you're ready to make a meaningful difference in the lives of patients navigating the complexities of healthcare billing, we encourage you to apply for this exciting opportunity. At Workwarp, we're not just building a team; we're creating a community of compassionate professionals dedicated to transforming the healthcare billing experience. Don't hesitate to take the first step towards a rewarding career with us.

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our mission to revolutionize healthcare billing support!