Experienced Call Center Intake Specialist for Evening Shift and Weekends - Fully Remote Opportunity with BJC HealthCare

Join Our Team: Make a Difference in Mental Health Care

BJC Behavioral Health, a leading community health center, is seeking a dedicated and compassionate Call Center Intake Specialist to join our team on a fully remote basis. As a key member of our team, you will play a vital role in providing crisis support, screening individuals for behavioral health services, and coordinating care for our clients. If you are a motivated and empathetic professional with a passion for mental health care, we encourage you to apply for this exciting opportunity.

About BJC Behavioral Health

BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for over 8,000 individuals in St. Louis City, St. Louis County, St. Francois, Iron, and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), we serve as a major point of entry for people eligible for mental health services funded by DMH. Our mission is to provide timely and respectful access to services, and we are committed to making a positive impact in the lives of our clients.

Key Responsibilities

• Provide crisis support to callers in need and dispatch Mobile Crisis teams as necessary
• Screen individuals for BJC Behavioral Health services and coordinate care for active clients
• Conduct initial evaluations, triage services, and complete psychosocial assessments and treatment plans
• Provide community referrals and interim case management as needed
• Engage individuals and families to form trusting relationships and gather accurate information
• Demonstrate knowledge of evidence-based practices, including CBT, DBT, and Motivational Engagement
• Work collaboratively with team members and across service systems to build positive working relationships

Essential Qualifications

To be successful in this role, you will need:

• A Master's Degree in a relevant field (e.g., Social Work, Counseling)
• 2-5 years of experience in a related field, preferably in mental health or crisis support
• A current MO LPC or LCSW Clinical Mental Health License
• Excellent technology skills, including proficiency in Teams, Outlook, and internal communication systems
• Strong communication and interpersonal skills, with the ability to engage individuals and families in a non-threatening and empathetic manner
• Knowledge of crisis support principles, mental health diagnoses, and evidence-based treatments

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working with diverse populations, including children, adults, and families
• Knowledge of Children's System of Care and Fidelity Wraparound principles
• Familiarity with psychotropic medications and their impact on mental health
• Licensed Master Social Worker (LMSW) certification

What We Offer

At BJC HealthCare, we are committed to providing a comprehensive benefits package that supports the well-being of our employees and their families. Our Total Rewards program includes:

• Competitive salary and up to a $2300 sign-on bonus
• Comprehensive medical, dental, vision, life insurance, and legal services
• Disability insurance and pension plan/403(b) plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance and Adoption Assistance programs
• Paid Time Off benefit that combines vacation, sick days, holidays, and personal time
• Opportunities for professional growth and development through the BJC Institute for Learning and Development

Work Environment and Culture

As a fully remote Call Center Intake Specialist, you will work from home and be part of a well-established team that is committed to providing exceptional support to our clients. Our company culture values empathy, compassion, and respect, and we strive to create a work environment that is inclusive and supportive. You will have the opportunity to work independently and as part of a team, with regular training and supervision to ensure your success.

Career Growth Opportunities

At BJC HealthCare, we are committed to supporting the career growth and development of our employees. As a Call Center Intake Specialist, you will have the opportunity to develop your skills in crisis support, mental health assessment, and case management. You will also have access to training and professional development opportunities through the BJC Institute for Learning and Development, which will help you to advance in your career and achieve your professional goals.

Why Join Our Team?

If you are a dedicated and compassionate professional with a passion for mental health care, we encourage you to join our team as a Call Center Intake Specialist. You will have the opportunity to make a positive impact in the lives of our clients, work with a talented and supportive team, and develop your skills and expertise in a dynamic and growing organization. We are committed to providing a comprehensive benefits package and opportunities for career growth and development, and we look forward to welcoming you to our team.

If you believe you have what it takes to make a difference in mental health care, submit your application without delay. We are keen to hear from talented candidates like you.