Remote Call Center Representative - Child Care Fee Assistance (6 Month Contract) - Arlington, Virginia

Join Our Team: Make a Difference in Child Care Services

At Aston Carter, we're dedicated to providing world-class corporate talent solutions to thousands of clients across the globe. As a leading staffing firm specializing in various professional fields, we're now seeking a highly skilled and compassionate Call Center Representative to join our team on a 6-month contract basis. This role is crucial in delivering exceptional customer service and support to clients applying for child care fee assistance programs.

About the Role

As a Remote Call Center Representative, you will be the primary point of contact for clients and child care providers, ensuring seamless communication and resolving queries efficiently. This is a fully remote position, offering you the flexibility to work from anywhere while maintaining a high level of professionalism and productivity.

Key Responsibilities

• Process child care fee assistance applications in a timely and accurate manner.
• Enter client data into our database, ensuring data integrity and confidentiality.
• Determine applicant eligibility based on program requirements and communicate the outcome effectively.
• Assist applicants in choosing suitable child care options and verify provider qualifications.
• Distribute program information and required documents to child care providers, ensuring they have the necessary resources.
• Provide exceptional customer service via phone and email, addressing client queries and concerns.
• Maintain professional and respectful relationships with clients, fostering a positive experience.
• Uphold high ethical standards and confidentiality in all interactions.

Essential Qualifications

To succeed in this role, you must possess:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work in a fast-paced environment, handling multiple calls and emails simultaneously.
• High school diploma or equivalent required; degree in a relevant field is a plus.
• Previous experience in a call center or customer-facing role is highly desirable.

Preferred Qualifications

To stand out as a candidate, you should have:

• Experience working with child care or social services programs.
• Knowledge of child care regulations and policies.
• Familiarity with database management and data entry procedures.
• Bilingual or multilingual skills, enhancing your ability to support diverse clients.

Skills and Competencies

We're looking for individuals who possess:

• Empathy and a customer-centric approach.
• Problem-solving skills, with the ability to resolve complex issues.
• Adaptability and flexibility in a dynamic environment.
• Strong analytical and critical thinking skills.
• A commitment to maintaining confidentiality and upholding ethical standards.

Career Growth Opportunities and Learning Benefits

At Aston Carter, we're dedicated to the growth and development of our talent. As a Call Center Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Ongoing coaching and feedback to support your professional development.
• Opportunities to take on new challenges and expand your role.
• A culture that encourages continuous learning and improvement.

Work Environment and Company Culture

As a fully remote role, you'll enjoy the flexibility to work from anywhere. Our company culture is built on:

• A commitment to diversity, equity, and inclusion.
• A supportive and collaborative work environment.
• Recognition and reward for outstanding performance.
• Opportunities for career advancement and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a pay range of $16.00 - $19.00 per hour. Our benefits include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Life insurance and short- and long-term disability coverage.
• Health spending account (HSA) and transportation benefits.
• Employee assistance program and time off/leave policies.

Why Join Us?

At Aston Carter, we're passionate about making a difference in the lives of our clients and talent. As a Call Center Representative, you'll play a vital role in delivering exceptional customer service and support. If you're a motivated and compassionate individual looking for a new challenge, we encourage you to apply.

Don't miss this opportunity to join our team and make a positive impact. Apply now to become a Remote Call Center Representative!

Application Deadline: January 31, 2025

Aston Carter is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional service.