Part-Time Remote Call Center Representative - Flexible Schedule, Competitive Pay, and Professional Growth Opportunities

Join Our Dynamic Team: Shape the Future of Energy Efficiency

At Skill Demand Energy, a nationally certified minority-owned company, we're passionate about making a difference in the lives of Americans by reducing energy usage across various sectors. With our headquarters in Indianapolis, Indiana, and multiple offices across the U.S., we're committed to creating a more sustainable future. As a leader in the energy efficiency industry, we're dedicated to fostering an inclusive and equitable work environment that thrives on diversity and promotes professional success.

We're excited to announce an opening for a Part-Time Remote Call Center Representative to join our team! As a Call Center Representative, you'll play a vital role in delivering exceptional customer experiences, collecting and recording data, and contributing to our mission of reducing America's energy usage. If you're a motivated and customer-focused individual looking for a flexible and rewarding opportunity, we encourage you to apply!

Key Responsibilities

• Deliver scripted multiple-choice questions over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system.
• Positively engage with members of the public, remaining neutral and unbiased during phone interviews.
• Build skills by learning from colleagues and your Team Lead, who will support your progress and project goals.
• Work a minimum of 20 hours per week, with the flexibility to schedule up to 36 hours, across 1 weekend day and at least 3 weekdays.
• Maintain a high level of professionalism, courtesy, and cooperation in your interactions with customers.

Essential Qualifications

To be considered for this role, you must meet the following essential qualifications:

• High school diploma or equivalent (GED).
• Ability to sit for long periods of time.
• Basic computer skills, including keyboard skills and accurate data entry.
• Fluent in reading, writing, and speaking English.
• Clear telephone speaking voice and ability to read accurately from a script.
• Internet access with minimum speeds of 25 MB Download.
• Personal computer with Windows 10 or higher, at least 8 GB of RAM, and current anti-malware and anti-virus software installed.
• Square view external Computer Monitor, USB Headset, and a quiet, private room or closed-door space for a confidential environment.

Preferred Skills and Experience

While not required, the following skills and experience can give you a competitive edge:

• 6 months of previous call center, customer service, or collections experience.
• Previous experience collecting and recording data from the public.
• Customer support, telemarketing, or computer skills experience.
• Bilingual language skills.
• Good knowledge of MS Office and data entry.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of up to $14/Hr, with opportunities for growth to $14.50 after 1 month and $15 after 3 months.
• A flexible schedule with a minimum of 20 hours per week and the potential to work up to 36 hours.
• Opportunities for professional growth and development in a dynamic and multicultural organization.
• A comprehensive benefits package.
• The satisfaction of contributing to a mission-driven organization that makes a positive impact on the environment.

Work Environment and Company Culture

At Skill Demand Energy, we're committed to creating a work environment that is inclusive, equitable, and supportive. As a remote team member, you'll be part of a dynamic and multicultural organization that values diversity and promotes professional success. We're dedicated to fostering a culture of trust, transparency, and co-creation, where representation matters.

Career Growth Opportunities and Learning Benefits

As a Call Center Representative, you'll have the opportunity to develop valuable skills in customer service, data collection, and communication. You'll work closely with your Team Lead and colleagues to build your skills and expertise, and you'll have access to training and development opportunities to support your growth. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, comprehensive benefits, and a range of perks that support your well-being and success. While we can't disclose specific details, we can assure you that we're committed to providing a rewarding and supportive work environment that values your contributions.

Join Our Team!

If you're a motivated and customer-focused individual looking for a flexible and rewarding opportunity, we encourage you to apply for this exciting role. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission of reducing America's energy usage.

Apply now and take the first step towards a fulfilling career with Skill Demand Energy!