Experienced Central Services Agent - Part-Time Support Contract: Delivering Exceptional Owner Experiences Remotely

Join the Pacaso Team: Revolutionizing Second Home Ownership

At Pacaso, we're on a mission to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is changing the game, providing all the benefits of true ownership without the hassles. As a certified Great Place to Work, we've been recognized by Fortune, Great Place To Work, and Glassdoor for our exceptional workplace culture. Now, we're looking for a skilled and dedicated Central Services Agent to join our Home Operations crew on a part-time contract basis.

About the Role

As a Central Services Agent, you'll be the primary point of contact for our Owners across various regions, providing top-notch support and services throughout their ownership journey. You'll work closely with our in-market Home Managers to ensure seamless delivery of our service promise, guaranteeing that our homes are consistently clean and well-maintained for every stay. If you're a customer-centric problem solver with a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities

• Maintain a high level of customer service while assisting Owners with a variety of requests, including reservations, inbound calls/texts, problem resolution, work order management, and proactive communications.
• Support our in-market Home Managers with handling on-demand requests from Owners and proactive owner communication, covering overnight shifts.
• Serve as the primary Point-of-Contact for Homeowners across all our regions, including Pacific North and Southwest, East, and Mountain.
• Develop in-depth knowledge of every Pacaso home in our portfolio to handle minor troubleshooting and emergencies.
• Achieve and exceed Key Performance Indicators (KPIs) to drive success.
• Work a scheduled 26 hours per week, with a set shift that includes Monday, Tuesday, Wednesday, Friday, and Sunday.

Essential Qualifications

To excel in this role, you'll need:

• A customer-centric mindset with the ability to problem-solve on the fly.
• Experience in service-driven operations, both in-person and remote.
• Strong verbal and written communication skills.
• A high-energy, positive, and professional attitude.
• A detail-oriented and organized skillset, capable of dealing with ambiguity.
• A strong team player mentality, using innovative problem-solving skills to tackle various tasks and challenges.

Preferred Qualifications

While not mandatory, having experience in the following areas will give you a competitive edge:

• Establishing Standard Operating Procedures for customer service-oriented teams.
• Flexibility with your schedule to ensure support for our Owners as the team grows, including weekends, nights, and some holidays.

Skills and Competencies

To succeed as a Central Services Agent, you'll need to possess:

• Empathy and compassion in all interactions with Owners, teammates, and stakeholders.
• Focus on delivering Owner-centric solutions.
• Innovative problem-solving skills to tackle various tasks and challenges.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.

Career Growth Opportunities and Learning Benefits

At Pacaso, we're committed to helping our team members grow and develop their skills. As a Central Services Agent, you'll have access to:

• Quarterly remote team building events.
• Learning and Development (L&D) opportunities.
• Professional growth and career advancement possibilities.

Work Environment and Company Culture

As a remote team member, you'll enjoy:

• A flexible and autonomous work environment.
• A generous home office stipend and monthly cell phone reimbursement.
• A culture that values diversity, equity, and inclusion.

Compensation and Benefits

We're offering a competitive hourly rate of $27-$30 per hour, depending on experience. While this is a contract role, you'll still enjoy:

• Stock options (for eligible employees).
• Unlimited, flexible PTO (for exempt employees).
• Excellent medical, dental, and vision insurance.
• Sponsored memberships to One Medical, Ginger, and Carrot.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.

Join Our Team!

If you're a motivated and customer-centric professional looking for a challenging and rewarding role, we want to hear from you! Apply today to join our team and be part of revolutionizing the second home ownership experience.

Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities. We're committed to creating a diverse and inclusive workplace culture.

Don't hesitate – apply now and let's build the future together!