Experienced Chat Support Associate for Vibrant Veterinary Community - Remote

Transforming the Animal Health Industry with Exceptional Customer Support

Join our growing team at Vetcove, a Y Combinator and venture-backed growth stage company revolutionizing the $50B+ animal health industry. We're on a mission to modernize the way veterinarians buy supplies, making it easier for them to focus on what matters most - delivering care to millions of animals across the United States. As a Chat Support Associate, you'll play a vital role in ensuring a positive and delightful experience for our community of over 17,000 veterinary hospitals.

About the Position

The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of the Vetcove platform. You'll work collaboratively with the support team to provide an excellent experience for our users through live chats, phone calls, emails, internal discussion boards, and platform demos.

Key Responsibilities

• Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

To succeed in this role, you'll need:

• 1 year of relevant, customer-facing work experience
• 2 Year Associates Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Experience in chat support
• Knowledge of intercom and/or experience with other chat platforms
• Tech/start-up work experience

Skills and Competencies

To excel as a Chat Support Associate, you'll need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Proactive and self-motivated with a strong work ethic
• Excellent problem-solving and analytical skills
• Ability to collaborate and work effectively with cross-functional teams

Career Growth Opportunities and Learning Benefits

At Vetcove, we're committed to helping our team members grow and develop their skills. As a Chat Support Associate, you'll have the opportunity to:

• Develop your customer support skills and expertise
• Learn about the animal health industry and the Vetcove platform
• Collaborate with cross-functional teams to drive business growth and innovation
• Take on new challenges and responsibilities as you grow with the company

Work Environment and Company Culture

Vetcove is a 100% remote company, offering the flexibility to work from anywhere within the USA. Our company culture is built on:

• A collaborative and inclusive team environment
• A commitment to diversity, equity, and inclusion
• A passion for innovation and customer satisfaction
• A focus on work-life balance and employee well-being

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Join Our Team

If you're a motivated and customer-focused individual looking to join a dynamic and growing company, we want to hear from you. Apply now to become a Chat Support Associate at Vetcove and be part of our mission to revolutionize the animal health industry.

Important Notice: Please be aware of potential scammers operating in the industry. Our job listings are exclusively available on official sites, and authentic communications will only come through verified email addresses and phone numbers. We will never request sensitive personal or financial information during the application process.

Vetcove is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing a work environment free from discrimination, harassment, and retaliation.