Client Account Specialist - Law Firm Collections Expert with Aderant Experience

Unlock Your Potential as a Client Account Specialist at Fisher Phillips

At Fisher Phillips, a leading international labor and employment law firm, we're on the hunt for a talented and driven Client Account Specialist to join our team on a hybrid/remote basis. As a key player in our billing and collections department, you'll be instrumental in driving the firm's success by ensuring timely payment of outstanding invoices and fostering strong relationships with our clients and attorneys.

About Fisher Phillips

Fisher Phillips is a renowned law firm that prides itself on being at the forefront of labor and employment law. With a global presence and a commitment to innovation, we offer a dynamic work environment that's both professional and fun. Our team is passionate about delivering exceptional service to our clients, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As a Client Account Specialist, you'll be responsible for a range of critical tasks that will help drive the firm's financial success. Your key responsibilities will include:

• Providing clients and billing attorneys with reports, copies of invoices, and other necessary documents to facilitate payment of outstanding invoices.
• Generating monthly reminder statements and preparing collection letters to ensure timely collections.
• Updating the collection database with the status of collections efforts to maintain accurate records.
• Reviewing aged accounts receivable (A/R) and communicating with billing attorneys, billing specialists, and clients to ensure timely collections.
• Proactively managing problematic A/R and working with the collections team, billing attorney, and billing specialist to resolve outstanding issues.
• Creating clear and concise spreadsheets outlining billing, payments, and outstanding invoices to facilitate payment.
• Assisting the billing department with projects and other duties assigned by the Director of Billing & Collections.

Requirements and Qualifications

To succeed in this role, you'll need:

• A Bachelor's Degree from an accredited institution.
• 2+ years of experience working in a law firm as an A/R professional, preferably with experience using Aderant.
• 2+ years of experience with A/R success in facilitating payment of outstanding invoices.
• Intermediate or advanced knowledge of Excel and the ability to create and maintain complex spreadsheets.
• Experience with collection software and a willingness to learn new systems.
• Knowledge of the firm's business process and business operations, or a willingness to learn.

While not essential, the following qualifications are preferred:

• EPLI (Insurance) experience, which will be considered a plus.
• Intermediate to advanced knowledge of collection software, which will be highly valued.

Skills and Competencies

To excel as a Client Account Specialist, you'll need:

• Excellent communication and interpersonal skills to build strong relationships with clients and attorneys.
• Strong analytical and problem-solving skills to manage complex A/R issues.
• Proficiency in Excel and other Microsoft Office applications.
• The ability to work independently and as part of a team.
• A proactive and results-driven approach to your work.

What We Provide

At Fisher Phillips, we're committed to attracting and retaining top talent. We offer:

• A competitive salary and benefits package, including performance-based salary increases.
• Affordable health and life insurance with medical, dental, and vision coverage.
• A comprehensive wellness program, including 24/7 telehealth services and an Employee Assistance Program.
• A 401(k) and profit-sharing plan to support your long-term financial goals.
• Paid time off, sick leave, and holidays to ensure a healthy work-life balance.
• Optional benefits, such as critical care, student loan refinancing, and pet insurance.

Career Growth and Development

At Fisher Phillips, we're committed to investing in our employees' professional development. As a Client Account Specialist, you'll have opportunities to:

• Develop your skills and expertise in law firm collections and A/R management.
• Work with a talented team of professionals who are passionate about delivering exceptional service.
• Take on new challenges and responsibilities as you grow in your role.
• Participate in training and development programs to stay up-to-date with industry best practices.

Work Environment and Culture

Fisher Phillips is a dynamic and inclusive workplace that values diversity and promotes a culture of excellence. As a hybrid/remote employee, you'll enjoy:

• The flexibility to work from any of our offices or remotely.
• A collaborative and supportive work environment that's both professional and fun.
• Opportunities to connect with colleagues and build strong relationships.
• A commitment to work-life balance and employee well-being.

Join Our Team

If you're a motivated and experienced Client Account Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary and benefits package, a dynamic work environment, and opportunities for career growth and development, Fisher Phillips is the perfect place to take your career to the next level.

The hourly rate range for this position is $33.75 - $36.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

We're committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.

Take the Next Step

Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can drive our firm's success as a Client Account Specialist.