Clinical Pharmacist - Call Center - TX Licensed - Remote Opportunity with UnitedHealth Group

Unlock Your Potential as a Clinical Pharmacist with UnitedHealth Group

Join the future of healthcare with UnitedHealth Group, a leading innovator in the industry, as a Clinical Pharmacist - Call Center - TX Licensed - Remote. This exciting opportunity offers a hybrid work model, allowing you to work remotely while still being part of our dynamic team. As a Clinical Pharmacist, you will play a critical role in delivering patient-centered, clinically collaborative medication consultations, helping people live healthier lives.

About Us: UnitedHealth Group and the WellMed Quality Pharmacy Operations Team

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our WellMed Quality Pharmacy Operations team is dedicated to supporting WellMed Medical Management by delivering medication consultations that close STARs measure gaps in care, such as medication adherence, care for older adults, and statins in patients with diabetes.

Job Summary

As a Clinical Pharmacist, you will report to the Director of Clinical Pharmacy and be responsible for conducting telephonic, patient-centered clinical consults focused on Care for Older Adults annual medication reviews, pain, and functional assessments. You will also field clinical concerns escalated by the medication adherence call center agents via warm transfer. To succeed in this role, you will need to meet or exceed established productivity and quality metrics and work a flexible schedule to support the hours of operation of the business (Mon-Fri 8am-6pm Central and Saturday 8am-5:30pm Central).

Key Responsibilities

• Conduct telephonic medication consultations that meet or exceed production and quality metrics
• Complete annual medication reviews of prescription and non-prescription medications with emphasis on patient assessment and counseling, safe and effective use of medications, identification of potential drug interactions, and other related activities
• Complete pharmacotherapy assessments of patients' claims, past medical history, and disease states
• Assess patients for medication adherence barriers and develop a plan to maximize patients' medication success through improving or maintaining adherence to medications
• Deliver high-quality, evidence-based therapeutic recommendations to providers
• Deliver patient-centered, clinically collaborative medication consultations
• Develop a post-consultation list of action items for the patient and/or prescriber
• Document clinical consultations into internal database
• Participate in and contribute to staff meetings and other staff development opportunities and interdepartmental work groups
• Identify areas of improvement where systems modifications could result in operational advancements and efficiencies
• Maintain a high level of clinical knowledge of chronic disease states and changes in pharmacy practice in adult and geriatric patient populations to serve as an authoritative information source on drugs and their utilization in therapy
• Other duties as assigned

Essential Qualifications

To be considered for this role, you must have:

• A Doctor of Pharmacy degree or equivalent experience
• An active, unrestricted pharmacy license in the state of primary residence with the ability to obtain licensure in one or more of the following states: Texas, Florida, Indiana, New Mexico, New Jersey, and Ohio. Preference will be given to applicants with active licensure in any of the listed states
• 3+ years of Clinical Pharmacy Practice experience
• 1+ years of Call Center experience
• Experience with Medicare STARs & HEDIS Measures
• Care for Older Adults (COA) medication review, pain, and functional assessments
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint
• Proven ability to work independently, as well as a member of a team
• Proven ability to manage multiple complex, concurrent projects
• Proven excellent written and verbal communication and relationship-building skills
• Proven planning and organizational skills to demonstrate leadership and initiative
• Proven solid interpersonal skills
• Proven comfortable working in a rapidly changing and highly matrixed environment

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• MBA/MPH Degree
• Post Graduate Training (Pharmacy Residency and/or Fellowship)
• Board certification by the Board of Pharmacy Specialties (BPS)
• Certified Geriatric Pharmacist
• Bilingual with preference given to Spanish (Vietnamese, Cantonese, Mandarin, & Russian also considered)

What We Offer

At UnitedHealth Group, we offer a competitive salary and a comprehensive benefits package. As a Clinical Pharmacist, you will have the opportunity to work in a dynamic and supportive environment, with clear direction on what it takes to succeed in your role. You will also have access to development opportunities for other roles you may be interested in, allowing you to grow and advance in your career.

Our Culture and Work Environment

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and we are committed to creating a diverse and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we welcome applicants from all backgrounds. As a remote worker, you will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Compensation and Benefits

While we cannot disclose the exact compensation for this role, we can assure you that it is competitive and reflects the value we place on this position. Our benefits package includes a range of programs and services designed to support your overall well-being, including health insurance, retirement savings, and paid time off.

Why Join Us?

If you are a motivated and compassionate Clinical Pharmacist looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a real difference in the lives of our patients and contribute to the future of healthcare. With UnitedHealth Group, you will be part of a dynamic and supportive community that is committed to helping people live healthier lives.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.