Experienced Collections Agent for Remote Debt Recovery - Join Purpose Financial's Dynamic Team

Unlock a Rewarding Career in Collections with Purpose Financial

Purpose Financial, Inc. is a pioneering consumer financial services company that has been making a difference in the lives of its customers since 1997. With a diverse suite of credit products and a presence in over 23 states, the company is committed to promoting financial inclusion and helping customers achieve their version of financial stability. As a leading player in the consumer credit and financial services market, Purpose Financial is now seeking an experienced Collections Agent to join its remote team.

About Us

Purpose Financial is more than just a company - it's a community of professionals who share a common goal of making a positive impact on people's lives. With a strong foundation of mutual respect and a commitment to excellence, the company offers a dynamic and supportive work environment that fosters growth and development. As a Collections Agent, you will be part of a team that is dedicated to helping customers navigate their financial challenges and achieve a brighter financial future.

Job Summary

As a Collections Agent, you will play a critical role in contacting and negotiating with customers to collect payments on overdue, defaulted, or write-off loans. You will serve as a liaison between creditors and customers, managing overdue accounts and working to retain customer loyalty while initiating processes for debt recovery. This is a remote opportunity that requires a motivated and experienced professional who is comfortable working in a fast-paced, dynamic environment.

Key Responsibilities

• Influence and advise customers on payment options for debt recovery, negotiating payment plans based on company-approved guidelines.
• Execute strategies for collection processes and procedures, building positive rapport with customers to retain loyalty while collecting payments.
• Initiate and handle both inbound and outbound calls to collect debts, demonstrating empathy, assertiveness, tact, and resilience.
• Achieve revenue targets and call quality objectives, using effective questioning and listening skills to communicate with customers via phone, email, chat, and text.
• Maintain compliance with corporate policies, including the company's Creed, Code of Ethics, and Information Security Policies.

Essential Qualifications

To succeed as a Collections Agent, you will need:

• A High School Diploma or GED.
• A minimum of one year of call center or customer service experience, with three years of collections experience in a high-volume call center preferred.
• Excellent written and verbal communication skills, with the ability to adapt to a changing environment.
• Strong critical thinking, negotiating, and problem-solving skills, with a background in a fast-paced work environment a plus.
• Bilingual skills in Spanish are preferred but not required.

Preferred Skills and Competencies

In addition to the essential qualifications, we are looking for candidates who possess:

• Customer commitment and a strong ability to build rapport with customers.
• Adaptability and flexibility in a dynamic, high-volume environment.
• Initiative and a proactive approach to achieving results.
• Dependability and a strong work ethic, with a focus on delivering high-quality results.
• Action-oriented and driven to succeed, with a passion for making a positive impact.

What We Offer

At Purpose Financial, we believe in rewarding our employees for their hard work and dedication. As a Collections Agent, you can expect:

• A competitive salary and benefits package, including health, life, and disability insurance.
• A 401(k) savings plan with company match, plus a Health Savings Account with employer seed.
• Generous paid time off, including 11 company-paid holidays, 3 weeks of paid parental leave, and vacation carryover.
• Opportunities for career growth and development, with tuition reimbursement available.
• A business casual work environment, with a focus on work-life balance and employee well-being.
• A rewards and recognition program, plus an Employee Assistance Program to support your overall well-being.

Work Environment

As a remote Collections Agent, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our company culture is built on mutual respect, trust, and open communication, with a focus on supporting our employees' success.

Join Our Team

If you are a motivated and experienced Collections Agent looking for a new challenge, we want to hear from you. At Purpose Financial, we are committed to creating a diverse and inclusive work environment that values individual differences and promotes equal opportunities for all. Apply now to join our dynamic team and start making a positive impact on the lives of our customers.

Equal Employment Opportunity

Purpose Financial is an equal employment opportunity employer, committed to hiring and promoting individuals based on merit and qualifications. We welcome applications from diverse candidates and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Take the Next Step

Are you ready to join our team and start making a difference? Apply now and let's discuss how you can become a vital part of our success story.