Experienced Customer-Focused Contact Center Ride Success Agent - Fully Remote Opportunity for Compassionate and Tech-Savvy Individuals to Make a Difference in Healthcare Transportation
Introduction to Ride Health and Our Mission
Ride Health is a pioneering company that specializes in breaking down transportation barriers to ensure our most vulnerable populations have access to healthcare. By partnering with healthcare organizations and transportation providers, we aim to strengthen enterprise transportation programs and drive intelligent transitions of care. Our innovative approach combines technology and data with a human touch to solve some of the biggest transportation challenges faced by care coordinators, providers, and payers. At Ride Health, we are committed to making a positive impact on the lives of elderly and medically challenged individuals, and we are seeking a compassionate and skilled Contact Center Ride Success Agent to join our team.
Job Overview and Responsibilities
As a Contact Center Ride Success Agent, you will play a vital role in our 24/7 contact center, handling inbound and outbound calls for passengers, transportation providers, and clients. Your primary responsibilities will include:
- Scheduling transportation needs for passengers and clients in a timely and efficient manner
- Providing assistance to transportation providers via phone and resolving any issues that may arise
- Making outbound calls to passengers, client contacts, and attending facilities to ensure seamless communication and coordination
- Monitoring and responding to chats in a professional and courteous manner
- Utilizing our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests
This is a fully remote position that offers the flexibility to work from home and have a significant positive impact on the lives of others. As a full-time Contact Center Ride Success Agent, you may be required to work weekend and evening hours, depending on the shift. We are looking for individuals who are passionate about delivering exceptional customer service, have a strong work ethic, and are committed to making a difference in the healthcare transportation industry.
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or equivalent
- Excellent communication skills, including empathy and understanding
- Commitment to efficiently completing tasks and meeting quality standards
- Pride in your work and a strong desire to match our company vision
- Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via Ethernet cable
- Private, dedicated, and quiet workspace free from distractions where you can work uninterrupted throughout your shift
- Basic understanding of computer troubleshooting and technical issues
Preferred qualifications include:
- Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems
- Contact center or tech support experience
- Customer service experience dealing with customer issue management
- Thoroughness in following SOPs to complete tasks
- Ability to recognize trends and report to upper management
- Actively engaging and collaborating in the work of a remote team
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Exceptional communication and interpersonal skills
- Creative problem-solving and analytical thinking
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and organizational skills
- Commitment to delivering exceptional customer service and ensuring customer satisfaction
- Ability to work independently and as part of a remote team
Career Growth Opportunities and Learning Benefits
At Ride Health, we are committed to the growth and development of our employees. As a Contact Center Ride Success Agent, you will have access to:
- Competitive compensation and benefits package
- Career advancement opportunities and professional development
- Fully remote work environment and flexible scheduling
- Paid Time Off and holidays
- Medical, Dental, and Vision insurance with 100% company-paid employee coverage
- Life insurance, short-term disability, and long-term disability coverage
- 401k retirement savings plan with 4% fully vested employer match
- Fully paid parental leave after 6 months of employment
We also offer a range of additional benefits, including TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, and KindBody, all of which are company-provided.
Work Environment and Company Culture
At Ride Health, we pride ourselves on our positive and inclusive company culture. We are committed to creating a work environment that is free from discrimination and harassment, where all employees feel valued and respected. Our team is passionate about making a difference in the lives of others, and we are looking for individuals who share our vision and values.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range of $16 - $18 per hour, depending on experience. Our benefits package includes a range of perks and benefits, including those mentioned above. We are committed to providing our employees with a comprehensive and supportive work environment that recognizes and rewards their hard work and dedication.
Conclusion and Call to Action
If you are a compassionate and tech-savvy individual who is passionate about delivering exceptional customer service and making a difference in the healthcare transportation industry, we encourage you to apply for this exciting opportunity. As a Contact Center Ride Success Agent, you will have the chance to work with a dynamic and growing company that is committed to creating a positive impact on the lives of others. Don't miss out on this opportunity to join our team and take the next step in your career. Apply now and let's discuss how you can become a vital part of our success story.
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