Experienced Customer Engagement Officers – Fixed Term Contract Opportunities for Community-Focused Individuals to Drive Customer-Centric Approach in Housing Sector

Introduction to Platform Housing Group

Platform Housing Group is a leading provider of housing solutions, dedicated to delivering exceptional services that put customers at the heart of everything we do. We are passionate about creating communities where people can thrive, and our mission is to provide high-quality homes and services that meet the needs of our customers. As a dynamic and forward-thinking organization, we are committed to fostering a culture of innovation, inclusivity, and customer-centricity. Our team is made up of talented and dedicated individuals who share our vision and values, and we are now seeking experienced Customer Engagement Officers to join our team on a fixed-term contract basis.

About the Role

We are currently recruiting for two fixed-term contract Customer Engagement Officers to play a vital role in enhancing, promoting, and managing the involvement of customers in making decisions about their homes and communities. As a Customer Engagement Officer, you will have the opportunity to make a real impact and ensure our customers' voices are heard. You will work closely with involved customers to help improve our services, using a range of communication tools to engage effectively with wider communities and external partners. Your expertise will be instrumental in developing relationships with key service areas and departments to embed a customer-centric approach, supporting colleagues to effectively engage customers.

Key Responsibilities

• Develop and implement customer engagement initiatives to promote customer involvement in decision-making processes
• Facilitate customer engagement activities, including leading meetings, focus groups, and community events
• Design and deliver effective communication materials for customers, ensuring that their needs and concerns are addressed
• Build and maintain relationships with key stakeholders, including customers, colleagues, and external partners
• Maintain a consistent approach to logging customer engagement across the Group, evidencing impact and value
• Work with Customer panels to carry out reviews of the effectiveness and impact of customer engagement initiatives, making recommendations for future development

What We Are Looking For

To be successful in this role, you will have previous experience of working in a Customer or Community Engagement role, with a strong understanding of the legal and regulatory framework relevant to Housing. You will have a proven track record of facilitating customer engagement initiatives, including leading meetings, focus groups, and community events. Excellent communication and interpersonal skills are essential, as you will be working with a range of stakeholders, including customers, colleagues, and external partners.

Essential Qualifications

• Previous experience of working in a Customer or Community Engagement role
• Experience of facilitating customer engagement initiatives, including leading meetings, focus groups, and community events
• Knowledge of the legal and regulatory framework relevant to Housing
• Ability to communicate effectively with internal and external stakeholders
• DBS check will be required before commencing employment
• Ability to drive and access to a vehicle, due to occasional need to travel to Platform sites

Preferred Qualifications

• Experience of designing effective communication materials for customers
• Knowledge of customer engagement principles and practices
• Experience of working in a housing or social care environment

Skills and Competencies

To excel in this role, you will possess excellent communication, interpersonal, and problem-solving skills. You will be able to work effectively in a team environment, building strong relationships with colleagues and stakeholders. You will be proactive, flexible, and adaptable, with a strong commitment to delivering exceptional customer service. You will also have excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At Platform Housing Group, we are committed to supporting the growth and development of our employees. As a Customer Engagement Officer, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences. You will also have the opportunity to work with experienced colleagues and mentors, who will provide guidance and support to help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We value diversity and promote equal opportunities for all employees, regardless of their background or circumstances. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer service and making a positive impact on our communities. As a home-based role, you will have the flexibility to work from home, with occasional travel to our offices for collaborative team working days.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including up to 28 days annual leave, family-friendly policies, and a pension contribution scheme with employer contributions of up to 12%. You will also have access to a range of perks, including Medicash membership, a Health Cash Plan, and a salary sacrifice electric vehicle scheme. Our employee reward and recognition scheme recognizes and rewards outstanding performance, with a wellbeing hub and discounts from a wide range of retailers.

Conclusion

If you are a motivated and customer-focused individual, with a passion for making a difference in your community, we encourage you to apply for this exciting opportunity. As a Customer Engagement Officer, you will play a vital role in shaping our customer-centric approach and delivering exceptional services that meet the needs of our customers. With a competitive salary, excellent benefits, and opportunities for growth and development, this is a fantastic opportunity to grow your career and make a real impact. Please submit your application today and join our team of dedicated and talented professionals.

For more information about this opportunity, please contact [email protected]. We look forward to receiving your application.