Experienced Customer Service Representative – Remote Work Opportunity with CarMax, Delivering Iconic Customer Experiences in the Automotive Industry

Introduction to CarMax and Our Mission

Imagine being part of a company that has revolutionized the way cars are bought and sold, focusing on honesty, transparency, and high integrity. CarMax, the nation's largest retailer of used cars, is seeking a highly skilled and dedicated Customer Service Assistant to join our team. As a Customer Experience Assistant at one of our Contact Centers, you will play a vital role in ensuring that our customers receive an iconic experience, making their lives easier by providing personalized support and care. If you are passionate about delivering exceptional customer service, thrive in fast-paced environments, and are eager to grow with a dynamic company, we invite you to apply for this exciting opportunity.

About the Role: Customer Service Assistant

In this role, you will be the face of CarMax, interacting with customers through various channels, including phone, online, and text messaging. Your primary goal will be to provide timely and effective solutions to customer inquiries, ensuring that their needs are met, and their experience with CarMax is nothing short of exceptional. As a key member of our customer service team, you will work collaboratively with colleagues to achieve team goals, embodying the CarMax spirit of putting people first.

Key Responsibilities:

• Connect with customers online and over the phone to answer questions, conduct follow-ups, and confirm appointments, providing personalized support and care.
• Triage incoming calls to the appropriate person or department, ensuring that customers receive the assistance they need in a timely manner.
• Complete administrative tasks such as processing payments and updating information in our CarMax systems, maintaining accuracy and attention to detail.
• Understand and adhere to company policies and procedures, including collection policies and laws, to ensure compliance and integrity in all interactions.

Qualifications and Requirements

To succeed in this role, you will need to possess a combination of skills, experience, and personal qualities that align with CarMax's values and mission. These include:

• A high school diploma or equivalent, with at least 1 month of related experience in customer service or a similar field.
• The ability to thrive in a high-energy and fast-paced environment, with a strong capacity to multitask and prioritize tasks effectively.
• Excellent written and verbal communication skills, with the ability to speak and listen effectively with customers via phone or in writing.
• Basic computer knowledge, including word processing and typing skills, with the ability to learn and adapt to new systems and technologies.
• Flexibility to work varied shifts, including nights, weekends, and holidays, as well as the ability to meet minimum technology requirements for remote work.
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location, ensuring ease of access and participation in team activities.

Preferred Qualifications:

• Previous experience in customer service, sales, or a related field, with a proven track record of delivering exceptional customer experiences.
• Strong problem-solving skills, with the ability to think critically and creatively to resolve customer complaints and concerns.
• Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: The ability to communicate effectively with customers, colleagues, and management, both verbally and in writing.
• Problem-solving skills: The ability to analyze problems, identify solutions, and implement effective remedies.
• Time management skills: The ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Adaptability: The ability to adapt to changing circumstances, priorities, and technologies, with a willingness to learn and grow.
• Teamwork: The ability to work collaboratively with colleagues, supporting team goals and objectives, and contributing to a positive and inclusive work environment.

Career Growth Opportunities and Learning Benefits

At CarMax, we are committed to the growth and development of our associates, providing opportunities for career advancement, training, and education. As a Customer Service Assistant, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback, to support your growth and development, and help you achieve your career goals.
• Opportunities for career advancement, with the potential to move into leadership roles or explore other areas of the business.
• A culture of continuous learning, with access to workshops, webinars, and online courses, to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At CarMax, we pride ourselves on our positive and inclusive work environment, where associates are valued, respected, and empowered to succeed. As a Customer Service Assistant, you will be part of a dynamic team, working in a fast-paced and supportive environment, with access to:

• A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
• A culture of recognition and reward, with opportunities to earn bonuses, incentives, and awards for outstanding performance.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued, respected, and empowered to contribute.
• A range of employee perks and discounts, including discounts on CarMax vehicles, parts, and services, as well as access to exclusive events and activities.

Compensation, Perks, and Benefits

As a Customer Service Assistant with CarMax, you can expect a competitive salary, with opportunities to earn bonuses and incentives based on performance. You will also have access to a range of benefits, including:

• A comprehensive benefits package, with medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
• A range of employee perks and discounts, including discounts on CarMax vehicles, parts, and services, as well as access to exclusive events and activities.
• Opportunities for career advancement, with the potential to move into leadership roles or explore other areas of the business.
• A culture of recognition and reward, with opportunities to earn bonuses, incentives, and awards for outstanding performance.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Assistant with CarMax, you will be part of a dynamic team, working in a fast-paced and supportive environment, with access to comprehensive training, career growth opportunities, and a range of benefits and perks. Don't miss out on this chance to join a company that is revolutionizing the automotive industry, and start your journey to a rewarding and fulfilling career with CarMax. Apply now, and take the first step towards an exciting and challenging role that will allow you to grow, learn, and succeed.